Catering Sales Manager

Overview The Catering Sales Manager will work within the Catering Operations of the Food & Beverage department. They will assist the Director of Catering Sales and be in charge during their absence. We are looking for someone professional who shows ownership in the future role, works with integrity, and has the inspiration to bring the Catering operations to the next level in conjunction with our team. Key Duties/Responsibilities Answer questions about menu items regarding the preparation method, ingredients, portion size, and side items. Understand the layout of rooms and the sales for the catering facilities. Work in conjunction with the Director of Catering Sales to organize and execute the daily operation. Conduct phone calls with catering clients and represent the Club; conduct follow-up phone calls. Maintain customer satisfaction by investigating and resolving catering complaints about food quality and/or service. Maintain daily, well-documented sales information, resulting in accurate accounting and increased revenues. Coordinate with other departments regarding client requests in the BEO process. Work closely with other members of the operation, such as the Banquet Manager, Banquet Captains, Accounting, etc. Communicate openly and honestly with all others in the organization; always communicate respectfully. Resolve conflicts respectfully and in a timely manner, asking for assistance from the appropriate supervisor as needed. Provide timely communication of needs and participate actively in department meetings and staff gatherings. Stay informed by reading all communications from the F&B Director and Director of Catering Sales. Report for scheduled shifts on time and ready to work. Understand and adhere to organizational and department policies and procedures. Accept feedback openly and follow through with delegated tasks; learn and adapt to new tasks quickly and cooperatively. Maintain job-related confidentiality and demonstrate teamwork; lead by example when applicable. Maintain a professional appearance. Skills/Qualifications At least two years of catering operations experience. Customer service experience in a hotel or country club. Professional demeanor with excellent oral and written communication skills. Strong organization skills and attention to detail. Hospitality career focus is a plus; must be driven, self-motivated, and dedicated. Demonstrated enthusiasm and commitment to Member/Guest satisfaction. Computer knowledge is a must (Microsoft Excel; familiarity with POS systems or catering programs; knowledge of preparing invoices and filing systems is a plus). Must be available to work nights, weekends, and holidays. The position is not limited to listed duties; duties may be changed to meet business needs. Equal Employment Opportunity (EEO) Statement Our company is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Americans With Disabilities (ADA) Accommodation Notice If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources. #J-18808-Ljbffr Heathrow Legacy Country Club