Sales Manager

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. About our property: Moments away from the rest of the world, but a world away from it all, Stonewall Resort is a truly unique lakeside destination for vacations, meetings, weddings, reunions, and romantic getaways. Our rustic yet elegant Adirondack-style lodge and spectacular cottage collection is perched alongside quiet lake waters and the Arnold Palmer Signature Golf Course, while surrounded by 1,900 picture‑perfect, “Close to Nature” park acres. What you will have an opportunity to do: : The Sales Manager is responsible for generating conference business from a local or national market, maximization of sales, development of potential markets and sound administration of assigned responsibilities through sensible delegation and personal attention to detail. In addition, the Sales Manager is responsible for supporting the DOSM with a variety of assigned duties and special projects. QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING & WORK EXPERIENCE Minimum (2) two years of college, degree desirable. Minimum (2) two years experience in the hospitality field as a sales manager. Excellent written and verbal communication skills. Prefer in hotel sales or related industry. An aggressive, outgoing and self‑motivating individual with a professional and pleasant personality. ESSENTIAL FUNCTIONS: Generates Room, F&B, Conference services revenue for the property. Achieves or exceeds revenue goals established by DOSM. Creates an annual sales strategy report with targeted business and recap trends in the assigned market. Makes personal visits, when necessary, to target areas and calls on Companies within their assigned markets located in a specific market or area. Identifies market patterns, trends and lead change as needed to protect customer share Stays abreast of industry trends by reading newspapers and industry publications and makes recommendations of changes which would affect operations. Dedicates time to prospect for new business and utilizes company tools. Ability to create and present customer presentations, and is skilled and confident in public speaking engagements. Utilizes Delphi to maintain account files and book repeat business. Responds to all leads from assigned areas and traces dates for follow up within the company standards. Sets up and conducts site inspections and follows up as needed. Sends out creative proposals meeting customer needs. Attends trade shows pertinent to assigned markets and attends meetings, seminars and functions through membership in associations. Participates in Community networking opportunities. Develops and maintains relationships with customers. Follows up with customers in a timely manner under the department guidelines Conducts follow up conversations to gain feedback on meetings and take the lead on customer concerns/questions after a meeting. Resolves customer complaints, problems and other issues that may interfere with efficient sales operations. Maintains contact with meeting planners; maintains memberships and contacts in hotel industry associations. Consults with potential customers to understand their needs; identifies and suggests products and services that will meet those needs. Reviews and analyzes sales and operation records and reports to identify potential new accounts. Maintains a working relationship with departments interacting with conference groups. Partners with the conference planning team as required/ necessary. Promotes all Pyramid properties and achieves quarterly Slingshot (referral) lead goals. Attends internal meetings as required. Performs general office duties and assists other departments, as required. Works on special projects as assigned by DOSM. MARGINAL FUNCTIONS: Performs other related duties as requested by the Director of Sales & Marketing. Practices safety standards and reports unsafe conditions to the Director of Sales & Marketing. SKILLS/QUALIFICATIONS: Must have the ability to solicit, qualify and secure business in addition to growing existing accounts. Possess a thorough knowledge of major market segments Self‑motivated positive role model. Liaise with vendors and suppliers Schedule flexibility with the ability to work weekends as needed to attend industry shows and networking events. Travel 25% required as needed. Excellent presentation, communication, organization and computer skills Proficient with Microsoft Word, Excel, Outlook, PowerPoint Excellent sales and customer service skills with proven negotiation skills. Ability to work in a fast‑paced environment. Willingness to learn and adapt to a dynamic environment. Possesses a creative ability to think out of the box and provide solutions for obstacles. Stays current with market trends. What are we looking for? PEOPLE SKILLS: Pro‑active with a ‘can do’ positive attitude. Likes to be busy, always looking for the next task or goal to achieve. Great attention to detail in everything that they do. Sociable and confident to deal with our guests. Ability to problem solve in a situation. Friendly, warm and welcoming always. Professional in their outlook, taking pride in their appearance, performance and reputation. Takes responsibility for their actions and holds others accountable. Likes to own problems and find solutions for the benefit of the guests and teams alike. Compensation: $60,000.00 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. Apply For This Role Location Stonewall Resort, Roanoke, WV 26447 #J-18808-Ljbffr