Regional Banking Relationship Service Specialist

Description Summary The Regional Banking Relationship Service Specialist provides first line service support for business banking lending and depository customers by managing the documentation (deposit) and servicing needs post sale. Duties and Responsibilities Responsible for providing first line customer service support for Business Banking Customers for several Relationship Managers. Responsible for opening and the ongoing maintenance of business depository accounts, including documentation execution with the customer. Responsible for handling Business Banking overdrafts (non-sufficient funds) for Customers owned by Relationship Managers. Responsible for servicing post loan closing needs such as processing loan advances, loan payments or payoffs in accordance with Huntington policy. Researches and resolves problems regarding service activities and operational issues specific to deposit account and credit relationships. Responsible for ensuring fraud process is initiated and followed up on per Huntington Standards. Responsible to serve as a product liaison for all products Business customers utilize Suggest bank products and services when needed and connect customer to appropriate colleague. Responsible for maintaining up to date knowledge of products, services, departmental systems and related technology, policies and procedures. Responsible for focus and awareness of identifying, assessing and managing risk and adhering to policy and procedure acknowledgements. Participate in identifying issues of concern and keeping department management informed as needed. Perform other duties as assigned. Basic Qualifications High School Diploma or GED Minimum of 1 year of experience in a high-volume clerical support or banking role Preferred Qualifications Excellent in customer service, highly motivated, focused, and goal oriented Must have excellent written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor Strong organizational skills with attention to detail, planning and follow-up Ability to build and expand quality internal and external customer relationships Must be able to multi-task and work under pressure with minimal supervision PC and internet proficiency Exempt Status Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) No Workplace Type Office Work Flexibility Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Immigration Sponsorship Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis. Equal Opportunity Huntington is an Equal Opportunity Employer. Company Culture Welcome to Huntington! At Huntington, we look out for people. From reinventing banking with game-changing innovations to building an internal culture that creates lifelong bonds, together, we can make people’s lives better. And amazing things happen when we look out for each other. We prove it every day. Whether it’s helping a colleague or collaborating on a new tool that will revolutionize the way you save money, our actions can have a huge impact. Our colleagues look out for people with a Can-Do Attitude, Service Heart and Forward Thinking. Those are our values—simple but powerful. Each of them pushes us do the right thing, to do right by people. Because people are what matter. Accessibility We endeavor to make this site accessible to any and all users. Reasonable Accommodations If you would like to contact us regarding the accessibility of this site or if you require a reasonable accommodation to apply for a job or to perform the essential functions of the job, please send an email to View email address on click.appcast.io EEOC Disclaimer EEOC Disclaimer Know Your Rights CA Data Privacy CA Data Privacy Rights Tobacco Disclaimer #J-18808-Ljbffr Huntington Bancshares Inc.