Administrative Assistant

Administrative Assistant

The Administrative Assistant is a high visible position, as the first point of contact for the families at Queen of Heaven. You will provide exceptional service to ensure a professional and compassionate customer experience, while continuously interacting with staff and service providers and reporting to the Location Manager.

You should be a highly organized, customer-focused professional, who thrives on helping people and assisting others resolve concerns while balancing administrative responsibilities. You will multi-task in a busy work setting - welcoming visitors, answering multiple phone lines, assisting with paperwork, and performing clerical and administrative duties. As our Administrative Assistant you will conduct yourself with a "Family First" approach and demonstrate CFCS' Core Values Share the Journey, Serve with Care, and Make It Happen in your dealings with all families, staff, and service providers.

Benefits

• Hourly: $20 - $23: DOE
• Schedule: Monday - Friday: 8:30am - 5pm
• Saturday: Every other weekend: 9am - 4pm
• Hours: 8:30am - 5pm/ 40hr work week
• 5-Day Work Week (40hrs)
• Full benefits package
• Retirement benefits
• Paid time off

Responsibilities

• Serve as first point of contact for incoming families
• Serve as primary recipient for inbound calls
• Maintain a courteous and professional presence and appearance, and communicate in a compassionate and customer-focused manner
• Process work and burial permits within compliance, in a timely and concise manner
• Coordinate with internal departments and external providers
• Be knowledgeable of the Catholic faith, rituals, and traditions, including the Order of Christian Funerals
• Prepare documents, spreadsheets, presentations, and correspondence
• Monitor stock, submit purchase orders, receive deliveries, and keep supply areas organized and cost-conscious
• Sort/distribute incoming mail packages, prepare outgoing mail, and track deliveries as needed
• Escalate unresolved or complex issues to leadership to ensure timely follow-up
• Assist with onboarding tasks, like ordering business cards/name tags
• Perform other tasks and duties, as assigned

Qualifications

• Must have a High School diploma/GED
• Must have a Valid Driver's License, good driving record and proof of insurance
• Must have reliable transportation
• Proficient with MS Office - Word, Excel, PowerPoint, Outlook
• College degree a plus and/or 2-4 years of experience in an office environment
• Bilingual (Spanish) a plus
• Excellent interpersonal, customer service and communication skills
• Detail-oriented with excellent organizational skills
• Strong time management skills and able to meet tight deadlines
• Familiar with principles and processes for serving customers
• Ability to lift or move objects weighing between 50-75 lbs.
• Ability to multitask and prioritize in a fast-paced environment
• Ability to work independently and collaboratively

Catholic Funeral & Cemetery Services