IT Business Analyst II

IT Business Analyst II

The Agency's mission is to be boldly innovative in improving the health and quality of life for South Carolinians. This position is located in Bureau of Medicaid Systems, Richland County. This is an in-office role and not a telecommute or remote position. Are you the One? We are looking for an IT Business Analyst II who serves as a Business/Systems Analyst for the MMIS Operations team, under general supervision by the Medicaid Systems Operations Manager. As such, the Information Systems/Business Analyst is responsible for activities supporting MMIS operational activities including reporting and analytics, systems support, testing, and coordination with business users. This position is 100% Operations (75/25) under the MMIS Legacy APD.

Responsibilities include:

• Develops, retrieves, and distributes reports and datasets to multiple internal and external stakeholders for purposes of monitoring, reconciliation, and operational processing.
• Performs operational support activities for the legacy MMIS and subsystems. Receives and responds to requests and inquiries from business stakeholders. Monitors vendor requests and coordinates between business and technical staff. Identifies trending issues and escalates to program management as needed. Translates business requests and needs into system requirements and technical requests. Serves as a subject matter expert associated with content, processes, and procedures.
• Supports, monitors, and coordinates the Data Match process whereby providers can request eligibility information for recipients for periods outside of those available in the standard eligibility verification interfaces/tools.
• Documents and performs user acceptance testing for MMIS changes as assigned. Reviews and verifies QA and UA results as assigned. Documents issues and defects for triage and resolution.
• Identifies and completes appropriate and relevant professional development activities.
• Performs other duties as assigned by supervisor.

The South Carolina Department of Health and Human Services offers an exceptional benefits package for FTE and TGE positions that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children.
• 15 days annual (vacation) leave per year.
• 15 days sick leave per year.
• 13 paid holidays.
• State Retirement Plan and Deferred Compensation Programs.

Minimum and Additional Requirements include:

• A high school diploma and experience in computer system support, operations, development, and/or modification. Knowledge of Medicaid eligibility & enrollment processes and procedures. Knowledge of Medicaid claims and provider operations concepts. PREFERRED: A bachelor's degree in computer science, information technology, or a related discipline. Experience working with a Medicaid eligibility and/or enrollment information system in an operations capacity. Experience in data analysis tools and techniques, such as SQL, Excel, data visualization tools, and statistical analysis software. IT experience combined with a strong understanding of business concepts and claims processing. Proven experience as a Business Analyst or in a related role. Experience working in a cross-functional team environment.
• Overtime and/or weekend work with Deputy approval.
• Sitting or standing for long periods of time.
• In-office role.

Preferred Qualifications include:

• Moderate knowledge of capabilities and intricacies of MMIS.
• Ability to understand and carry out moderately complex technical instructions and requests.
• Moderately complex ability to analyze and reduce to logical order complex technical data.
• Ability to communicate in a clear and concise manner.
• Ability to work effectively with users, vendors, and other IT personnel.
• Ability to assist with identifying and resolving problems.
• Ability to assist with providing status reports and other technical or operational reports in a clear and concise manner.

Additional Comments:

Please complete the State application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position. Supplemental questions are considered part of your official application for qualification purposes. All applicants must apply online. All correspondence from the Office of Human Resources will be through electronic mail. The South Carolina Department of Health and Human Services is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Benefits for State Employees The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies. Insurance Benefits Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses. Retirement Benefits State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options. Workplace Benefits State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more. Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.