Service Operations Assistant

Service Operations Assistant

Why choose us? Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

Job Summary

The Service Operations Assistant supports the Service Operations Manager in overseeing front-end operations and customer service functions throughout the store. This position helps ensure exceptional customer service, efficient store operations, regulatory compliance, and associate development. The Service Operations Assistant plays a key role in maintaining a positive shopping environment while supporting operational goals, customer satisfaction, and store profitability.

Key Responsibilities Front-End Operations

• Assist in overseeing daily front-end operations, including checkout, customer service, self-checkout, and cash office functions.
• Help ensure adequate staffing and effective deployment of associates throughout the day.
• Monitor front-end productivity, service levels, and operational efficiency.
• Support execution of company programs, promotions, and customer service initiatives.
• Assist in maintaining a clean, organized, and customer-friendly environment.

Customer Service

• Deliver exceptional customer service and serve as a resource for customers and associates.
• Handle customer concerns, questions, refunds, and service recovery situations professionally.
• Promote a customer-first culture focused on engagement, satisfaction, and loyalty.
• Support initiatives designed to improve the overall shopping experience.

Cash Handling & Compliance

• Assist with cash management procedures, register accountability, and balancing processes.
• Ensure compliance with company cash-handling policies and operational procedures.
• Support audits, cash office functions, and financial accuracy standards.
• Assist in monitoring compliance with company policies, safety standards, and regulatory requirements.

Leadership & Team Development

• Assist in training, coaching, and developing front-end associates.
• Promote teamwork, accountability, and a positive workplace culture.
• Help coordinate schedules, breaks, and daily work assignments.
• Provide performance feedback and support associate growth and development.
• Serve as a leader on duty when assigned and support store-wide operations.

Operational Excellence

• Assist in maintaining service standards throughout all customer-facing areas of the store.
• Monitor queue management, checkout efficiency, and customer wait times.
• Support execution of operational initiatives and process improvements.
• Work collaboratively with department leaders to ensure a seamless customer experience.

Safety & Compliance

• Support store safety programs and compliance initiatives.
• Assist in responding to customer and associate incidents according to company procedures.
• Ensure adherence to loss prevention, safety, and operational policies.
• Promote a safe and secure environment for customers and associates.

Qualifications

• High school diploma or equivalent preferred.
• Previous retail, grocery, customer service, or front-end experience preferred.
• Leadership or supervisory experience preferred.
• Strong customer service and communication skills.
• Basic cash-handling and operational knowledge preferred.
• Ability to work flexible schedules, including evenings, weekends, and holidays.

Physical Requirements

• Ability to stand and walk for extended periods.
• Frequent bending, reaching, lifting, and carrying up to 40 pounds.
• Ability to work in a fast-paced retail environment.
• Ability to perform repetitive movements associated with front-end operations.

Preferred Skills

• Leadership and team development.
• Customer service excellence.
• Cash-handling and operational accuracy.
• Problem-solving and conflict resolution.
• Time management and organizational skills.
• Strong communication and interpersonal abilities.

Career Growth Opportunities

This position can provide a pathway to roles such as:

• Service Operations Manager
• Sales Manager
• Assistant Store Director
• Store Director
• District-Level Operations Leadership

The Service Operations Assistant plays a vital role in supporting store success by developing associates, delivering exceptional customer service, maintaining operational standards, and ensuring an efficient and welcoming shopping experience for every customer.

We also provide a variety of benefits including:

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve