Benefits Administrator

Job Description

TECHEAD is celebrating over thirty-five years of incredible heritage, talent, and accomplishments! To learn more about TECHEAD, visit us at TECHEAD.com or on Glassdoor.

Benefits Analyst | #22692

Full-time, Direct Hire

On-site, Richmond, VA

Our client is seeking an HR professional to oversee day-to-day operations for domestic employee reward and coverage programs. This role manages routine execution across group insurance, retirement accounts, and savings schemes. Key duties include HR database maintenance, third-party vendor oversight, and resolving workforce questions to keep company offerings aligned with overall compensation strategy.

Core Responsibilities

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• Plan Administration: Manage ongoing operations for group health schemes (medical, dental, optical), life coverage, income-protection plans, and retirement/savings accounts.
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• Open Enrollment Execution: Assist with yearly open enrollment cycles by performing system user-acceptance testing (UAT), distributing communication collateral, and addressing staff queries.
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• Data Integrity & Systems: Update and audit employee coverage records in the HR service platform to maintain high data accuracy.
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• Claims Processing: Direct death benefit claims for group life insurance and post-employment healthcare coverage.
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• Disability Management: Coordinate short- and long-term disability enrollment, medical clearance, and claim determinations. Liaise with local workplace health teams and field HR staff across domestic sites, while handling account billing and self-invoicing reconciliation.
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• Onboarding & Verification: Facilitate benefit onboarding sessions for new hires; review and audit new-employee entries completed by local HR reps to confirm record accuracy.
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• Employee Relations & Escalations: Serve as the primary point of contact for routine benefit questions, escalating complex or policy-level issues to senior management when necessary.
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• Vendor & Partner Liaison: Work alongside third-party administrators (TPAs) and carriers to verify eligibility, correct entry errors, and maintain seamless data transmission.
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• Special Projects: Contribute to functional initiatives designed to streamline administration, modernize wellness programs, and improve overall employee experience.
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• Cross-Functional HR Support: Offer operational coverage and support across adjacent human resources functions as needed during leave windows or peak workloads.
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Required Qualifications

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• Education: Bachelor’s degree in Business Management, Human Capital Management, or a related discipline.
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• Experience: Minimum 1 years of progressive professional experience administering corporate benefit plans and health/welfare initiatives.
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Preferred Qualifications

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• 1 to 3 years of dedicated experience in corporate benefits administration or general human resources.
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• Practical experience working with large-scale Enterprise Resource Planning (ERP) or HR Information Systems (e.g., Workday, ADP, SAP SuccessFactors).
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• Equivalent combination of relevant practical experience and training will be considered in place of formal education requirements.
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Key Competencies & Technical Skills

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• Self-Funded Knowledge: Familiarity with self-insured healthcare arrangements, administrative services only (ASO) structures, and related compliance practices.
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• Advanced Spreadsheet Skills: High proficiency in Microsoft Excel, including data manipulation tools (VLOOKUP/XLOOKUP, index-match), dynamic pivot tables, and conditional logic functions.
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• Data & Analytical Skills: Proven ability to process, audit, and interpret complex data sets with precision.
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• Communication & Collaboration: Excellent written and verbal communication abilities; adept at working cooperatively within cross-functional teams and maintaining relationships across organizational tiers.
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• Time Management: Strong organizational capabilities to prioritize competing tasks, manage strict operational deadlines, and track multiple detailed projects at once.
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• Problem-Solving & Adaptability: Sound judgment under pressure, intellectual curiosity regarding emerging trends in wellness and HR technology, and a commitment to strict confidentiality regarding sensitive personal data.
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• Travel: Willingness to travel periodically as business needs dictate.
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TECHEAD's mission is to make our associates successful by placing them in the right environment so they can grow and prosper. How we treat and respond to our clients and employees is a reflection of who we are and makes us stand out from the rest. Keeping our business focused on building and maintaining relationships with our employees and clients is the key to our success. We won't strive for anything less.

TECHEAD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

For more information on TECHEAD please visit

No second parties will be accepted.