Bilingual Customer Service Representative

Top 3 Required Skills
1. Bilingual Customer Service & Communication

• Fluent in both Spanish and English (spoken and written).
• Exceptional communication and active listening skills.
• Ability to build trust and rapport while delivering compassionate customer support.

2. Empathy & Problem Resolution

• Experience handling sensitive customer situations with professionalism and care.
• Ability to de-escalate concerns and advocate for customer needs.
• Strong customer-first mindset with a passion for helping others.

3. Technical Aptitude & Multitasking

• Comfortable navigating multiple computer systems and applications simultaneously.
• Strong attention to detail while managing customer conversations.
• Ability to work efficiently in a structured, performance-driven environment.

Key Responsibilities

• Respond to inbound inquiries from members, providing accurate, timely, and professional support.
• Assist customers with questions related to benefits, claims, enrollment, and healthcare services.
• Investigate and resolve complex issues by collaborating with internal teams.
• Deliver a personalized and empathetic customer experience during every interaction.
• Utilize internal systems and tools to access member information while maintaining confidentiality.
• Document customer interactions accurately and thoroughly.
• Identify trends and provide feedback to support continuous process improvement.
• Adhere to all operational procedures, compliance standards, and privacy requirements.
• Meet or exceed established service and performance goals.

Required Qualifications

• Fluent in Spanish and English.
• Minimum of 2+ years of customer-facing experience in one or more of the following:
  • Customer Service
  • Call Center Operations
  • Healthcare
  • Hospitality
  • High-touch service environments
• Proven ability to communicate with empathy and professionalism.
• Strong accountability and reliability in a fast-paced work environment.
• Comfortable receiving coaching and feedback to support professional growth.
• Strong computer skills with the ability to learn new applications quickly.
• Ability to multitask efficiently while maintaining a high level of customer service.

Preferred Qualifications

• Healthcare or health insurance experience.
• Medicare Advantage, claims, enrollment, or benefits experience.
• CRM or customer management system experience.
• Experience working in a metric-driven contact center environment.

Job Type & Location
This is a Contract position based out of Houston, TX.
Pay and Benefits
The pay range for this position is $18.00 - $25.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Houston,TX.
Application Deadline
This position is anticipated to close on Oct 2, 2026.

About TEKsystems


We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.


The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services


We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.


The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.


San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.


Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.


Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.