Customer Service Representative

Job Description

Job Description

Job Title: Data Entry Specialist

Job Description

Join a dynamic and fast-paced team as a Data Entry Specialist, where you will play a critical role in order administration and customer service for a leading life sciences company. This position is part of a large onboarding initiative, with the potential for growth within the organization. You will manage the full order lifecycle, handle customer inquiries, and ensure seamless data entry into our systems.

Responsibilities

• Process a high volume of daily orders into a database or order management system.
• Manage the full order lifecycle from receipt through fulfillment, identifying issues and resolving discrepancies quickly and accurately.
• Handle customer inquiries professionally across multiple channels, including inbound phone calls and emails.
• Navigate customer frustration and resolve order issues effectively, especially during the new system implementation.
• Ensure accurate and efficient data entry, maintaining attention to detail to prevent errors that impact fulfillment and customer satisfaction.

Essential Skills

• Proven experience in order entry and order administration.
• Strong customer service skills, with the ability to manage inquiries across multiple channels.
• Accuracy and efficiency in data entry within a structured, process-driven environment.
• Professional demeanor and ability to maintain confidentiality of customer information.

Additional Skills & Qualifications

• High school diploma required; bachelor's degree in life sciences or related field preferred.
• Experience of 1–2 years of customer service or order administration experience required.
• in the life sciences industry preferred.
• Ability to work collaboratively as part of a large cohort onboarding group.

Work Environment

This position is based in San Diego with a hybrid schedule, working onsite from Tuesday through Thursday and remotely on Mondays and Fridays. The team operates in a fast-paced, high-volume order management environment, with various shift schedules available. Professionalism and strict confidentiality of customer data are paramount in this role. The team is expanding due to a new system implementation.

This is a Contract position based out of San Diego, CA.

The pay range for this position is $22.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in San Diego,CA.

This position is anticipated to close on Jul 13, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.