Documentation & Training Specialist

Job Description

Job Description

About Agadia

We specialize in healthcare management technology and offer our clients a suite of utilization management software solutions. Our mission is dedicated to improving the quality of care and expediting the delivery of healthcare services by advancing and automating utilization management processes. We are based in Morris Plains, NJ, with clients across the United States.

Job Responsibilities

The ideal Training and Documentation Specialist candidate has demonstrable technical writing and editing skills and can clearly and effectively explain complex concepts and processes. They can also organize and present a range of material to various audiences. The Training & Documentation specialist will create and revise user guides, quick start guides, FAQs, training documents, online learning modules, etc. This is a hybrid in-office/remote position.

Responsibilities

• Writes and edits technical documents, including reference manuals and product manuals.
• Writes and edits procedural documents, including user guides, quick-start guides, and FAQs.
• Meets with engineers, programmers, product owners, and other trainers to learn about specific products or processes.
• Research product samples to fully understand the product.
• Assesses the audience's needs for whom the technical and procedural documentation is intended; adjusts tone and technical terms to meet those needs and ensure understanding.
• Plans writing processes and sets timelines and deadlines.
• Creates or works with graphic designers to create diagrams, charts, and other visual aids to assist readers in understanding a product or process.
• Gathers feedback from customers, designers, and other trainers to improve technical documents.
• Determine the best format to present information to support customer success. Evaluate software products and provide feedback to Product Owners and Development teams as appropriate to improve internal functions and usability.
• Consults with end users to identify problems in accessing electronic content.
• Creates online learning modules and curriculum for enterprise software as well as HR/People Ops topics
• Facilitates training sessions for customers and/or internal employees on product-related topics as assigned by management
• Handles the maintenance, organization, and storage of the document library/repository
• Serve as the resource/reviewer for coworkers on document style, grammar, verbiage, clarity, etc.
• Performs other related duties as assigned by management

Desired Skills and Experience

• Excellent English-language verbal and written communication skills
• Excellent English-language writing and grammatical skills
• Excellent organizational skills and attention to detail
• Ability to teach/train/explain processes to different audiences
• Ability to present complex data in clear, concise text
• Ability to meet deadlines and to work independently as well as part of a team
• Ability to edit and proofread the work of colleagues and provide feedback in a respectful and constructive manner
• Proficient with Microsoft Office Suite or related software
• Prolonged periods sitting at a desk and working on a computer

Qualifications

• A bachelor’s degree in Education, English, Technical Writing, or a related field is strongly preferred.
• Three years of related experience in teaching, training, writing, and curriculum design is strongly preferred
• Experience/proficiency using the Articulate360 product suite, including Storyline is strongly preferred
• 1-2 years of experience in pharmacy management or the managed care industry is a plus
• Knowledge of managed care pharmacy utilization management processes preferred, not required

Key Competencies

Communicates effectively – Attentively listens to others, provides timely and helpful information, and is effective in various professional settings. Gives and receives feedback in a productive, professional manner. Demonstrates excellent oral and written communication skills.

Manages Ambiguity - Operating effectively, even when things are not certain, or the way forward is unclear. Flexible in approach and able to adapt to changing business needs.

Manages complexity - Makes sense of complex, high-volume, and sometimes contradictory information to solve problems effectively. Has strong organizational skills and is able to manage multiple activities at once. Pays close attention to detail.

Ensures Accountability - Follows through on commitments and ensures others do the same. Able to work independently as part of a small team.