IBMS (Operative BMS) Techno-Functional Analyst

Full-time

Acestack

Job Title: IBMS (Operative BMS) Techno-Functional Analyst

Job Type: Full Time

Location: Toronto, ON (Onsite) Job Description

We are seeking an experienced IBMS (Operative BMS) Techno-Functional Analyst with strong hands-on expertise in Operative IBMS/BMS , application support, and SQL-based troubleshooting. The ideal candidate will have a good understanding of broadcast/media workflows and experience supporting scheduling, ad sales, traffic, and billing applications.

Key Responsibilities

Provide L1/L2/L3 application support for Operative IBMS/BMS in a helpdesk environment
Troubleshoot issues across scheduling, ad sales, traffic, and billing modules
Manage incidents, service requests, and user queries through ticketing tools
Perform SQL-based troubleshooting, data validation, and corrective fixes
Investigate data inconsistencies and system integration issues
Conduct Root Cause Analysis (RCA) and ensure SLA compliance
Support user access, application configurations, and minor enhancements
Collaborate with sales, traffic, finance, and technical teams
Support application issues within VDI, VPN, and EUC environments

Required Skills

Strong hands-on experience with Operative IBMS/BMS
Knowledge of broadcast/media workflows including scheduling, ad sales, traffic, and billing
Strong SQL and database troubleshooting skills
Experience with Helpdesk/EUC application support
Familiarity with ServiceNow, JIRA, or similar ticketing tools
Strong analytical, troubleshooting, and communication skills
Understanding of VDI, VPN, and infrastructure/EUC environments
Knowledge of system integrations and reporting tools

Apply

Vacancy posted 2 days ago

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