Patient Services Representative/Call Center Representative

Patient Services Representative/Call Center Representative Job Category: Non-Clinical Requisition Number: PATIE010809 Full-Time On-site Chesterbrook, PA 19087, USA Description Build What Matters MostFamilies, Futures, and Your Career Enjoy meaningful work while contributing to an organization that changes lives every day. US Fertility, the nation's leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine. Our team members choose to build their career home at US Fertility because of the hope we inspire in our patients, the lives we help bring into the world, and the culture of excellence we foster across our organization. We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine. Through our national network of premier fertility centersincluding Shady Grove Fertilitywe combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal rewardand we're just getting started. Opportunity Overview We have an immediate opening for a Patient Services Representative/Call Center Representative to join our team at Shady Grove Fertility in Chesterbrook, Pennsylvania. Schedule: Monday through Friday, with occasional weekends and holidays as needed, from 7:00 AM to 4:00 PM Eastern Time This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day. How You'll Contribute At US Fertility, collaboration is fundamental to how we work. There is undeniable strength in numbersand support is always within reach. Whether collaborating with more than 200 highly respected physicians nationwide or partnering with colleagues who are passionate about solving meaningful problems, you'll be surrounded by a team committed to shared success. In this role, the Patient Services Representative/Call Center Representative will: Welcome patients and visitors to the office Answer and assist all incoming telephone calls Schedule appointments using a computerized scheduling system and conducting follow-up calls when necessary Provide timely and accurate information and quality customer service to incoming patient inquiries Maintain patient accounts by obtaining, recording, and updating personal, financial, and insurance information What You'll Bring We're looking for professionals who bring both technical skill and a deep sense of responsibility to the care experienceindividuals who thrive in environments where excellence, empathy, and accountability matter. Qualifications and Skills Include: High school diploma; Associates degree or Business School diploma Minimum of 2 years of experience in a customer service-related position Knowledge of office procedure and office machines (i.e. computer, fax, copier, etc.) Basic computer proficiency with Microsoft Office suite Ability to communicate accurately and concisely Excellent interpersonal skills Strong attention to detail Ability to organize and manage multiple priorities and meet deadlines in an ever-changing environment More important than any single credential, however, is the right person. Team members who are most successful at US Fertility embrace our mission, live our values, and remain committed to continuous improvementfor themselves, their colleagues, and the patients we serve. What We Offer US Fertility is proud to provide a competitive, comprehensive benefits package designed to support our team membersprofessionally and personallyacross all employment types. Full-Time Employees (30+ hours/week) Medical, dental, and vision insurance 401(k) with company match Tuition assistance and professional development support Performance-based bonus opportunities Generous paid time off, paid holidays, and paid parental leave Life and disability benefits Fertility Discount Program Employee wellness and recognition programs Part-Time Employees 401(k) with company match Performance-based bonus opportunities Employee wellness and recognition programs Per Diem Employees 401(k) with company match Employee wellness and recognition programs Our Commitment to Inclusion and Opportunity US Fertility and its network partners believe that a diverse workforce is essential to fulfilling our mission of expanding patient access to the highest standards of fertility care. We are committed to equitable and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve. Across our national footprint, US Fertility is a leader in offering clinical, administrative, and operational career opportunities at locations throughout the United States. We are equally committed to developing individual strengths, promoting from within, and supporting long-term career growth. This is a moment of growth, innovation, and impact. Take the next step in your career with US Fertilityand help shape the future of fertility care. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.