Service Desk Manager - AI-Driven Federal Ops Lead
ICF
ICF seeks an experienced Service Desk Manager to lead a modern, AI-enabled IT service desk supporting a federal technology program. This hybrid DC-based role reports to the Program Manager and owns the full operational lifecycle of a single-tier desk, with accountability for customer satisfaction and continuous improvement. The ideal candidate will have federal IT service desk leadership experience, comfort managing technicians, and direct engagement with program leadership and client #J-18808-Ljbffr ICF
Vacancy posted 3 days ago
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