Senior Human Resources Director - Shared Services

Division:
Headquarters

Project Location(s):
New York, NY 10001 USA

Minimum Years Experience:



Travel Involved:

Job Type:
Regular Job Classification:
Experienced Education: Job Family: Human Resources Compensation: Salaried Exempt

The salary range for this position is estimated to be 172,850.00 - 220,760.00 USD annualized.

The Senior Director of
Human Resources Shared Services leads the strategy, delivery, and continuous
improvement of HR operational shared services across the organization. This
role is responsible for ensuring efficient, scalable, and customer-focused HR
processes and services that support employees, managers, and HR operational
partners. The Senior Director oversees HR service delivery, HR operations,
employee data management, HR systems support, process governance, compliance,
and shared services teams while driving operational excellence through
technology, automation, analytics, and continuous improvement initiatives.

The ideal candidate is a
strategic leader with strong operational expertise, a passion for customer
service, and a proven ability to develop, implement and transform HR service
delivery models in a complex organization.

Key Responsibilities:

• Develop
  and execute the HR Shared Services strategy aligned with organizational
  and HR objectives.
• Lead and manage HR Shared Services
  teams, including HR Operations, Employee Services, HR Administration, HRIS
  support, and related functions.
• Establish service delivery standards,
  performance metrics, and service-level agreements (SLAs).
• Drive
  a culture of customer service excellence and accountability across HR
  operations.
• Serve as a key member of the HR
  leadership team, contributing to overall HR strategy and execution.
• Ensure
  consistent, efficient, and high-quality HR services across all employee
  populations.
• Enhance
  employee and manager experiences through streamlined processes and service
  delivery models.
• Oversee
  case management, employee inquiries, transactions, and escalation
  resolution.
• Implement self-service capabilities
  and knowledge management tools to improve accessibility and efficiency.
• Identify
  opportunities to standardize, simplify, and automate HR processes.
• Lead continuous improvement
  initiatives using Lean, Six Sigma, or other process improvement
  methodologies.
• Optimize
  workflows and eliminate operational inefficiencies.
• Manage
  process governance and documentation to ensure consistency and compliance.
• Partner with HRIS, IT, and business
  stakeholders to maximize the effectiveness of HR technology platforms.
• Support implementation, enhancement,
  and maintenance of HR systems and employee self-service tools.
• Drive adoption of digital solutions,
  automation, and AI-enabled technologies to improve service delivery.
• Ensure
  data integrity, reporting accuracy, and system controls.
• Ensure
  HR operations comply with federal, state, and local employment laws and
  regulations. Maintain
  strong controls around employee data privacy, security, and
  confidentiality.
• Oversee
  audit readiness and compliance reporting.
• Establish
  governance structures for HR policies, procedures, and operational
  standards.
• Develop
  and monitor key performance indicators (KPIs) related to service delivery,
  productivity, quality, and employee satisfaction.
• Leverage
  HR analytics to identify trends, improve decision-making, and support
  workforce strategies.
• Prepare
  executive-level reports and dashboards for HR and business leadership.
• Manage
  relationships with external service providers and HR technology vendors. Evaluate
  vendor performance and ensure contractual obligations are met. Identify opportunities for cost savings and operational efficiencies.
• Develop
  and manage departmental budgets and resource plans.
• Recruit,
  develop, and retain a high-performing shared services team by fostering a culture of collaboration, innovation, and continuous learning. This includes providing coaching, mentoring, and succession planning for team members.

The salary range for this position is $172,850-$220,760 but may be different based on the location of the person hired.

Qualifications:
Required

• Bachelor's
  degree in Human Resources, Business Administration, Organizational
  Development, or related field.
• 15+ years of progressive HR
  experience, including significant leadership experience in HR Operations
  or Shared Services.
• 5+
  years leading large-scale HR service delivery teams.
• Experience
  implementing and optimizing HR technologies and service delivery models.
• Strong
  knowledge of HR processes, employment regulations, and compliance
  requirements.
• Demonstrated
  success leading process improvement and transformation initiatives.
• Experience
  managing budgets, vendors, and cross-functional projects.
  Preferred

• Master's
  degree in Human Resources, Business Administration, or related discipline.
  
  
  SHRM-SCP,
  SPHR, Lean Six Sigma, or similar professional certification.
• Experience
  in a multi-location, matrixed, or global organization.
• Experience
  with SAP SuccessFactors or similar HR platforms.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, or feel objects, tools, or controls; and reach with hands, talk, and hear. The employee frequently views a computer monitor and frequently uses a computer keyboard. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is regularly required to be mobile and the employee regularly travels both short and long distances via a variety of conveyances. The employee occasionally performs work on-site at construction work sites, office locations, and/or off-site venues. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee regularly works in an office or remote setting. The noise in the work environment is usually quiet to moderate in an office setting. While performing the duties of this job, the employee may occasionally work at construction work sites where the employee is exposed to moving mechanical parts, high precarious places, fumes or airborne particles, outside weather conditions, and risk of electrical shock. The noise in the work environment is usually moderate to loud. The employee is required to work in compliance with company safety policies, procedures, and applicable laws.

Turner is an Equal Opportunity Employer - race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other characteristics protected by applicable law.