Staffing Coordinator

Job Description

Job Description

Overview

Cambrian Homecare, LLC is an excellent setting to start a career in healthcare or to find yourself making a difference in the lives of the aging, injured or developmentally disabled.

We are looking for a Staffing Coordinator for our corporate office in Long Beach. A Staffing Coordinator is invested in assisting us in providing quality care and making quality matches between our experienced Caregivers and valued Clients.

Shift: Every Saturday and Sunday 8:00AM-6:00PM

_ You must be able to commit to working every weekend _

This is not a remote position.

Responsibilities

• Staff scheduling and coordination

  • Ensure efficient and appropriate scheduling of caregivers and clients to meet the needs
  • Understand client needs, preferences and case requirements to identify the most suitable caregiver based on skillset and availability.
  • Manage the schedules of agency clients and caregivers, ensuring timely and appropriate coverage.
  • Respond quickly to urgent staffing needs to maintain continuous coverage.
  • Promote caregiver satisfaction and retention by aligning work opportunities with their availability and preferences.
  • Track and document all staffing activities, shift changes, and client/caregiver communications

• Communication and relationship management

  • Serve as the primary point of contact between caregivers, clients and the internal team
  • Communicate promptly and professionally with both clients and caregivers regarding scheduling updates, shift confirmations and changes – both over the phone and written communication
  • Proactively resolve service or scheduling issues and escalate complex concerns to internal leadership.
  • Build strong relationships with clients and caregivers through consistent follow up and empathy.
  • Participate in quality assurance efforts related to caregiver performance and client satisfaction
  • Provide regular updates to supervisor on staffing challenges, open cases or client concerns
  • Quickly and efficiently answer incoming calls providing high quality customer service

• Ensure a seamless transition between shifts

  • Provide clear communication to continue to foster caregiver and client needs, and continue to troubleshoot unresolved issues if left pending
  • Document communication to maintain flow of services
  • Share urgent matter or time-sensitive updates and or any special instructions from on-call manager or clients to staff coming onto their shift

• Appropriately escalate unresolved or high priority issues to the supervisor

  • Escalations to be reported timely to prevent any disruption of company services
  • Provide nurse triage number to any work-related injuries and follow standard procedures of incidents, special incidents, and notify appropriate dept. via email for follow up

• Ensure all scheduled visit submissions are entered timely and accurately in the system

  • Verify client information, visit details, authorization information to prevent any scheduling errors and or missed visits

• Mobile App Troubleshooting

  • Address and resolve caregiver inquiries related to time entry, ensuring company and state regulations
  • Manually adjust and enter correct clock in/out times in system
  • Document issues in system in case follow up is needed
  • Guide the caregiver through basic troubleshooting

Qualifications

Qualifications

• * High school diploma or equivalent
  • Strong organizational, multitasking and problem-solving skills
  • Effective verbal and written communication
  • Strong typing skills
  • Ability to handle fast-paced, deadline driven environments
  • Capable of handling high call volume
  • Proficiency with Microsoft office a plus
  • Previous experience in home care or healthcare staffing a plus
  • Fluency in both English and Spanish preferred

Job Requirements

• 18+ years old
• US work authorization
• High school diploma or equivalent
• Ability to pass a background check and reference check
• Valid Drivers License and reliable transportation

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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