Senior Service Account Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Service Account Manager based in the United States.

The Senior Service Account Manager will lead strategic service delivery and customer success for major enterprise accounts in a remote, technology-driven environment. This role serves as a trusted advisor to executive stakeholders, connecting complex customer needs with engineering and product teams to deliver exceptional post-sales experiences. The successful candidate will oversee critical implementations, migrations, and operational planning while ensuring service continuity and minimizing technical risks. They will take ownership of high-severity incidents, coordinate cross-functional response efforts, and maintain clear communication throughout escalations. By leading executive reviews and aligning technology roadmaps with business priorities, they will strengthen customer relationships, support retention, and identify opportunities for growth. The role also offers the opportunity to mentor colleagues, share best practices, and contribute to a culture of continuous improvement. \n

Accountabilities

Lead global service delivery: Own end-to-end service relationships for large enterprise accounts, coordinating with engineering, product management, legal, and other internal teams to ensure a consistent, high-quality customer experience.

Manage complex implementations and migrations: Direct technical deployments and migrations during critical change windows, conducting risk assessments and capacity planning to maintain operational stability and business continuity.

Oversee incident and escalation management: Act as the primary point of coordination for high-severity technical issues, mobilizing rapid-response teams and working with leadership to ensure timely resolution and transparent communication.

Drive strategic customer engagement: Lead executive-level operational reviews and roadmap discussions, aligning product innovation with customer business objectives while supporting retention and identifying opportunities for customer-driven solutions.

Strengthen customer partnerships: Build trusted relationships with executive stakeholders and translate technical requirements into actionable priorities for internal teams.

Mentor and share knowledge: Support the development of junior Service Account Managers and create internal resources that document best practices and expand learning opportunities across the global organization.

Coordinate cross-functional projects: Influence stakeholders across multiple teams to deliver complex, high-priority initiatives that meet customer expectations and operational goals.

Requirements:

At least 6 years of relevant professional experience in customer-facing roles, enterprise account management, or related industry positions.

Significant experience in the technology or data storage industry, with strong knowledge of complex products and the ability to translate customer needs into prioritized product requirements.

Demonstrated ability to build and maintain trusted relationships with executive stakeholders and navigate complex, cross-functional organizational environments.

Strong communication and relationship-management skills, including the ability to lead technical discussions, manage negotiations, and remain composed during high-pressure escalations.

Proven expertise in technical risk assessment, capacity planning, and customer environment evaluation to identify potential issues and support operational objectives.

Strong project management and leadership capabilities, including the ability to coordinate multiple high-priority initiatives and influence internal teams without relying solely on direct authority.

A strategic, customer-focused mindset, with the ability to balance immediate service needs against long-term business priorities.

Experience mentoring colleagues and sharing technical knowledge or operational best practices is valuable for success in this role.

Benefits:

Annual base salary: $97,000–$207,000 USD, depending on role level and location.

Potential additional compensation: The role may be eligible for incentive pay and/or equity.

Remote work: The position is listed as remote within the United States.

Flexible time off: Support for maintaining a healthy work-life balance.

Wellness resources: Access to resources designed to support employee well-being.

Company-sponsored team events: Opportunities to connect and collaborate with colleagues.

Professional growth: Support for continued development, learning, and meaningful contributions.

Inclusive workplace: A commitment to equal opportunity, inclusive leadership, and employee communities through Employee Resource Groups.

Accessibility support: Reasonable accommodations are available for candidates with disabilities throughout the hiring process.

Specific healthcare coverage, retirement benefits, and other detailed benefit terms are not provided in the supplied listing.

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