Scheduling

Job Description

Job Description

Do You Care about helping other? Experience the SYNERGY HomeCare difference, where we are united under one purpose, to bring wholehearted, life-energizing care to as many people as possible - on their terms, in their own homes. And that starts with compassionate, care-minded people like YOU! When you join the SYNERGY HomeCare team as a Scheduling Coordinator, you will feel appreciated, recognized, and rewarded.

Do you: 

• Enjoy serving others?

• Place importance on details in your work?

• Excel at matching caregivers with clients?

• Enjoy building relationships with clients and caregivers?

We have an opening for a Scheduling Coordinator who can answer yes to these questions. At SYNERGY HomeCare we create a world of care at home for all, which means you will have the opportunity to support a dedicated team who cares for a wide variety of people; spanning all ages and all abilities. We are seeking a Scheduling Coordinator to join our independently owned and operated national agency.

Scheduling Coordinator Benefits include:

• Competitive pay ranges between ($18-$21)

• Paid earned vacation and travel allowances.

• Liability Insurance, Workers’ Compensation coverage, and unemployment insurance.

• Gas Reimbursement

• Electronic Reimbursement

• Company Car (as applicable)

Scheduling Coordinator Primary Responsibilities:

• Schedule caregivers with clients and communicate to all parties

• Confirm and update caregiver availability including vacation, sick time, and holidays

• Document skills and attributes of caregivers to ensure strong matching to clients

• Follow up with new caregiver hires to explain the scheduling process

• Establish a great rapport with caregivers and clients

• Conduct client introductions and train and support caregiver team members

• Work in conjunction with the Office Manager to coordinate on training schedule

• Assist with covering shifts in the event of call-offs

• Assist with answering and addressing caregiver and client phone calls

• Act as key caregiver when not conducting training

• Identify key areas of training and set up appropriate delivery systems for caregivers including caregiver orientation

• Conduct Quality Assessment at client sites and on the phone

• Act as ambassador on behalf of the organization

• Help to improve employee and client retention rates through active communication and problem-solving efforts

• Become a reliable point of contact for each care provider and client

• Innovate and create initiatives to enhance the company's reputation

• Providing exemplary customer service

• Communicating regularly with clients and their families

• Other duties as assigned

• Evaluate care notes and ensure training compliance amongst caregiver team

   

Scheduling Coordinator Requirements:

• Experience – One year experience in a home care setting preferred

• Education – High school diploma

• Skills – Exceptional customer service skills, time management skills, excellent communication skills

• Characteristics – This is an autonomous position, so we’re looking for individuals that are self-motivated and willing to learn.

If you would like to join our outstanding team at SYNERGY HomeCare, apply today!