Call Center Operator

Grand Rapids, MI, United States of America DK Security is Michigan’s fastest growing security company. Established in 1995, we began as an investigations firm and quickly expanded to provide uniform security, event staff security, loss prevention services, and much more based on the needs of our clients. DK Security can provide you an opportunity to grow, develop and meet new people in a professional setting. We offer you the opportunity to enjoy the atmosphere of working on a team in a position that serves a critical purpose. DK has earned a reputable name in the security industry thanks to our outstanding officers that work in the field, and we cannot wait to have you join our team! Job Skills / Requirements SCOPE: Command Center Operators are an integral part of DK's team! They are responsible for providing effective, 24 hour/day, 7 days/week, 365 days/year, support to our corporate management team as well as our supervisors and employees out in the field, and ultimately our customers and clients. In addition, the Command Center Operators are responsible for operating a multi-line switchboard, processing pre-employment background screening, processing company wide payroll, and most importantly providing outstanding customer service. SCHEDULE: E/O Saturday & Sunday 4 PM - 12 AM Tuesday & Thursday 4 PM-12 PM & Saturday-Sunday 2 PM-10 PM COMPENSATION: Rate of Pay: $18.00/hour JOB DESCRIPTION/RESPONSIBILITIES: Must provide above excellent customer service when dealing with Clients, Customers, Co-Workers, etc. Provide information and assistance to calling parties concerning emergency, security and general assistance needs. Follow procedures in dispatching personnel for emergency and non-emergency response. Accurately and quickly utilize computer-aided software for complaint documentation and processing of anonymous tip line calls. Serve as an information resource to DK employees and clients. Locate requested information through additional sources as needed. Process and report background screen requests. Process payroll companywide. Monitor an anonymous Whistleblower hotline, and provide thorough reports for clients. Monitor, operate, test and data entry responsibility for a variety of computerized and electronic equipment used in access control, fire and security systems. Prepare reports, activity logs and files. Assist in the maintenance and distribution of reports, records and files. Assists security and event staff in scheduling/payroll processing, filling missed shifts, etc. Must follow site specific post guidelines. Document daily activities and incident reports. Other duties as assigned. QUALIFICATIONS: Must be at least 18 years old or older. Must be of good moral character, with no felony convictions or misdemeanor convictions for criminal sexual conduct or related offenses, theft, assault, or crimes of moral turpitude, is required. Must have impeccable grooming. Must possess above average customer service skills. Must have high school diploma or GED as well as some college experience. Must present a friendly, positive, professional image to Clients, employees, supervisors, managers, and the general public. Thorough knowledge of emergency procedures; ability to manage emergency situations while handling normal control center functions. Ability to multi-task multiple job duties while maintaining confidentiality. Ability to prioritize decisions based upon multiple criteria and identifiable standards of policies and procedures. Ability to effectively interact with professional personnel at all levels within the corporation, outside agencies and general public. Must possess excellent verbal, written and interpersonal communications skills and the ability to solve problems and de-escalate situations in a non-confrontational manner. These include the ability to read and write the English language. Education Requirements (All) High School Diploma or GED Additional Information / Benefits DK Security is an Equal Opportunity Employer. All applicants have rights under federal employment law. This is a Part-Time position, 2nd Shift, Weekends. #J-18808-Ljbffr