Associate Manager, Sales Enablement, SMB New Verticals

About the Team The Sales Enablement team, under the Sales Strategy & Operations organization, enables the productivity of our sales and go-to-market organizations through alignment with capital OKRs and a 360-degree enablement strategy that encompasses activation across process, product, skill, GTM strategy and tooling. Through partnerships with Sales, Product, Marketing, and Operations, we design and deliver critical enablement programs that activate the business to drive sales performance and contribute to DoorDash's overall success. About the Role As a member of the Sales Enablement team at DoorDash, you will play a critical role in empowering our sales teams to be more efficient, effective, and successful. This role will focus on refining, expanding, and delivering onboarding programs that equip sales reps within the SMB New Verticals Org, as well as our Sales Strategy & Operations organization, with the tools, knowledge, and skills to drive success from day one. Leveraging an "always‑on" training approach, you will build upon the current onboarding programming to foster continuous learning, drive efficiency, and accelerate time‑to‑productivity for our growing sales teams. Responsibilities Own the enablement lifecycle for SMB New Verticals from content creation to delivery to reporting—ensuring training is tailored, engaging, and rooted in measured adoption. Lead onboarding and role‑specific upskilling programs, customizing content and delivery formats to meet the needs of SMB NV sellers. Host recurring office hours, Q&A sessions, and feedback‑driven forums to strengthen seller confidence and product proficiency. Partner closely with Product, Product Marketing, and Strategy & Ops to support new feature, tooling, and process enablement for SMB New Verticals sellers. Translate cross‑functional updates into clear, concise, seller‑ready communications and training materials. Support the design and delivery of training for new products or processes, contributing to cross‑functional development where needed. Track training engagement, satisfaction, and adoption metrics; analyze data to identify gaps and continuously improve the learner experience. Surface insights to the Enablement team and cross‑functional partners proactively, highlighting risks, blockers, or opportunities for improvement. Build strong working relationships with SMB New Verticals Sales Leaders, RevOps, Product, and Marketing partners. Serve as the connective tissue between what sellers need and what cross‑functional teams are preparing to roll out—representing SMB New Verticals perspectives in training and activation planning. Maintain LOB‑specific content repositories, workflows, and delivery channels to ensure materials are accurate, current, and easy to access. Support the coordination of calendars, communication plans, readiness timelines, and enablement workflows. Contribute to the team's culture by collaborating with peers, sharing best practices, and co‑creating improvements to enablement processes. What You’ll Do Own high‑impact training programs for the SMB New Verticals team—shaping the onboarding experience, ongoing education, and day‑to‑day readiness of a fast‑growing line of business. Play a central role in product and process activation, translating updates into practical guidance that empowers sellers to operate confidently and efficiently. Operate with autonomy, taking end‑to‑end ownership of defined projects while proactively communicating status, risks, and opportunities. Build cross‑functional relationships that allow you to influence product readiness, process clarity, and seller adoption through well‑executed enablement. Improve the seller experience by hosting office hours, collecting feedback, and iterating programs to better meet the needs of SMB NV teams. Grow your enablement craft, particularly in training delivery, analytics, content development, and cross‑functional alignment—all while supporting a mission‑critical part of DoorDash's merchant organization. See tangible impact, as your programs directly shape seller proficiency, product adoption, and merchant outcomes. We’re Excited About You Because You bring 5‑7 years of experience in sales enablement, L&D, sales operations, or a related GTM function. You have strong training execution skills—you’re comfortable facilitating sessions, building content, and guiding learners with clarity and confidence. You operate with precision, dependability, and ownership, completing medium‑complexity projects end‑to‑end with minimal oversight. You are an excellent verbal and written communicator, able to simplify complexity and influence stakeholders across sales and product teams. You are proactive, surfacing risks, blockers, and opportunities early and communicating status updates openly. You bring a data‑driven mindset, using engagement and performance metrics to evaluate program effectiveness and inform improvements. You have familiarity with CRM platforms (e.g., Salesforce) and sales enablement tools (e.g., Outreach, Chorus, or similar). You thrive in collaboration—partnering effectively with Sales, Product, RevOps, and others to build cohesive, relevant enablement experiences. You contribute positively to team culture, recognizing peers, sharing knowledge, and helping build an inclusive, high‑performing environment. You’re eager to grow into broader responsibilities over time—expanding your influence, building deeper domain expertise, and contributing to cross‑functional training development. You map complex operational workflows, diagnose data gaps, and architect AI‑driven solutions end‑to‑end—from process discovery through prototype to production deployment. You build AI tooling (e.g., Claude, ChatGPT, etc.) and ship real automation that eliminates manual work, closes visibility gaps, and accelerates decision‑making across the business. You think in systems, not features. You treat every broken process as a build opportunity and every data gap as a use case waiting to be deployed. This is not an AI‑curious role; this is an AI‑native operating environment where you are expected to build, test, and iterate continuously. Applications for this position are accepted on an ongoing basis. Notice for NYC Applicants Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey Compensation The successful candidate's starting pay will fall within the pay range listed below and is determined based on job‑related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee's work location. Ranges are market‑dependent and may be modified in the future. In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information. Benefits DoorDash cares about you and your overall well‑being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family‑forming assistance, and a mental health program, among others. To learn more about our benefits, visit our careers page here. Paid Time Off Details For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month). Salary Range The national base pay range for this position within the United States, including Illinois and Colorado. $95,200-$140,000 USD About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door‑to‑door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We’re committed to supporting employees' happiness, healthiness, and overall well‑being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Statement of Non‑Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce—people who identify as women, non‑binary or gender non‑conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently‑abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non‑discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. Accommodations If you need any accommodations, please inform your recruiting contact upon initial connection. #J-18808-Ljbffr