Front Desk Supervisor

Front Desk SupervisorFront Desk SupervisorJoin a 2026 USA Today Top Workplace Winner!Starting at $20.00-$22.00/hour, experienced candidates may qualify for a higher wageFlexible availability required Monday to Friday, Weekends, and HolidaysOpen to both Morning and Evening shifts from 7 am to 3 pm and from 3 pm to 11 pmPrevious customer service experience in a customer-facing role is preferred.The Front Desk Supervisor position is more than a job, it's a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We'll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility.We take great pride in the inclusive environment we've created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the Madison West Hampton Inn & SuitesHow You'll Make An ImpactLead the way in guest service excellence as the Front Desk Supervisor, overseeing daily front desk operations, supporting team members, and ensuring every guest has a smooth and memorable stay.Provides highest level of service by anticipating, listening attentively, and responding promptly to guests' needs, setting the standard for front desk team to followEnforces policies and procedures according to NCG Hospitality and property brand standardsAssists in recruitment, orientation, training, and scheduling of new team membersAssists in reviewing and approving city ledger/direct billing, guaranteed no-show billing, direct bill accounts, Service Recovery files and end-of-month reportsAbility to perform all duties of a Guest Service RepresentativeTo Be Successful In This Role, You'll BringSix or more months of front desk experienceAt least one year of supervisory experienceMotivated to maintain excellent customer service reputationStrong oral and written communication and interpersonal skillsStrong attention to detail, organization, and follow-up abilitiesAbility to work effectively and efficiently in a fast-paced settingWhy You'll Love Working HereCareer GrowthPersonalized career development and advancement opportunitiesLeadership training, mentorship, and educational assistanceOpportunities to grow across 35 hotels and our Corporate OfficeTeam Member PerksWorldwide hotel discounts and complimentary stays at NCG Hospitality-managed hotelsReferral and incentive programs to earn additional rewardsPaid Volunteer Hours, recognition programs, and appreciation eventsHealth & WellnessMedical, dental, and vision coveragePaid Time Off, Paid Sick Time, and Employee Assistance ProgramHSA/FSA options, telehealth, wellness benefits, and moreFinancial BenefitsCompetitive pay with same-day pay options401(k) with generous company matchPerformance bonuses for eligible positionsReady To Grow With Us?Take the next step in your career with NCG Hospitality! Explore our current opportunities and discover what makes our team a great place to grow.