AV Support Specialist

AV Support Specialist

Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

Job Description: ESSENTIAL DUTIES AND JOB RESPONSIBILITIES

• System Design and Integration: Integrate state-of-the-art audio and video hardware, codecs, cameras, microphones, and control systems into meeting spaces. Ensure seamless compatibility and interoperability with various conferencing platforms and technologies.
• Technical Expertise: Possess in-depth knowledge of industry-leading AV conferencing systems and software. Troubleshoot and resolve complex AV issues promptly, minimizing disruptions. Help build/troubleshoot APIs for video conference systems to integrate with Zoom. Coordinate with AV companies to install rooms and follow up with documentation and support.
• Quality Assurance: Conduct rigorous testing and quality assurance to ensure optimal performance and reliability of AV systems. Perform regular maintenance and proactive monitoring to preempt technical challenges.
• Project Management: Lead AV integration projects from inception to completion, overseeing timelines, budgets, and resources. Collaborate closely with cross-functional teams.
• Client Support: Deliver exceptional technical support to internal stakeholders, addressing AV-related inquiries and concerns promptly. Provide training and guidance to end-users for effective system utilization.
• Documentation: Maintain comprehensive documentation of AV system configurations, diagrams, and troubleshooting procedures. Develop user-friendly guides and manuals for internal teams.

Qualifications:

• 10 years of experience in AV system design, integration, and maintenance.
• Proficiency in AV control systems (e.g., Crestron, Extron) and video conferencing platforms (e.g., TEAMs, Zoom).
• Strong familiarity with networking protocols and infrastructure.
• Exceptional problem-solving and communication skills.

Top Skills Details: Audiovisual, Microsoft TEAMs

Additional Skills & Qualifications: Looking for strong engineer. That can own this space with little to no direction. Critical thinker, with great communication skills. Must be comfortable under pressure.

Experience Level: Intermediate

Mandatory Skills: Audio Video. Experience: 8-10 Years.

The expected compensation for this role ranges from $80,000 to $158,000. Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.