Deal Desk Manager

Deal Desk Manager WorkWave is seeking a results‑driven and strategic Deal Desk Manager to serve as the primary partner to Sales, Finance, Legal, and Product for all pricing, quoting, and commercial structuring activities. This role coordinates pricing, manages bundling, and ensures a consistent, scalable commercial process across all global selling regions. Deal Desk Managers ensure that deals across all selling regions are structured to meet business objectives, conform to company standards, align with pricing guidelines, and progress efficiently through the approval process. In addition to hands‑on deal execution, they manage the Deal Desk team, drive productive communication with global sales teams, and ensure consistent delivery of commercial support through structured meeting cadences, clear workflows, and defined SLAs. Key Responsibilities Deal Support & Commercial Governance: Serve as the primary partner to Sales, Legal, and Finance, and Renewal teams by providing expert guidance on pricing, discounting, and commercial deal structure across all product lines. Approval & Escalation Management: Review, structure, and approve complex proposals, quotes, and order forms. Act as the primary escalation point among Sales, RevOps, Finance, Legal, etc. Process & Cadence Leadership: Lead regular commercial cadences, including weekly deal strategy calls and quarter‑end war rooms, to ensure visibility, unblock approvals, and drive timely closure. SLA Enforcement: Establish and enforce Deal Desk Service Level Agreements (SLAs) to ensure timely support and predictable deal flow to the field. Commercial Documentation: Review contract terms to ensure accuracy and alignment with policy and revenue recognition guidelines. Support the creation of enterprise commercial proposals and complex deal modeling. Tools & Enablement: Maintain and improve pricing calculators, quoting templates, and CPQ processes. Partner with enablement to train Sales on new pricing updates, product roll‑outs, and commercial processes. Compliance & Reporting: Ensure the accuracy of opportunities and quotes in the CRM for reliable forecasting. Support audit processes related to discounting, contract structure, and deal compliance. Required Qualifications Bachelor's degree in Business, Finance, or a related field. 5‑8 years of relevant experience in a Deal Desk, Pricing, Revenue Operations, or Sales Operations. Demonstrated ability to structure and model complex multi‑product offerings and large enterprise deals. Exceptional communication, collaboration, and project management skills, with proven ability to drive results in a cross‑functional environment. Strong understanding of legal and financial terms related to commercial contracts (e.g., revenue recognition). Hands‑on experience with Salesforce and CPQ systems for pricing and quoting workflows. Additional Desired Experience Experience in the SaaS tech industry with enterprise B2B software sales experience. Familiarity with global or multi‑regional sales organizations and supporting commercial governance across different selling regions. Benefits Robust benefits package, including health, dental, and 401(k) with company match. Flexible Time Off policy or generous PTO plan, and paid holidays. Up to 4 weeks paid bonding leave. Tuition reimbursement. Employee Assistance Program with counseling, financial and legal guidance. 24/7 access to virtual medical care with Teladoc. Quarterly awards based on peer nominations. Regional discounts and perks. Opportunities to participate in charitable events. We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. #J-18808-Ljbffr WorkWave