Operations Coordinator II

About Ascendion

Ascendion is an AI-native software engineering disruptor helping businesses innovate faster, smarter, and with greater impact. We partner with enterprise clients across North America, the UK, Europe, and APAC to solve complex challenges in data, experience design, software product engineering, and workforce transformation. Powered by expert engineers, thousands of AI agents, and our Engineering to the Power of AI (EngineeringAI) method, we deliver measurable outcomes that build trust, unlock value, and accelerate growth.

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Engineering to the Power of AI™, AAVA™, EngineeringAI, Engineering to Elevate Life™, Enterprise PlatformsAI, Data & InsightsAI, ExperienceAI, GCCAI, OperationsAI, Platform EngineeringAI, ProductAI, and Quality EngineeringAI are trademarks or service marks of Ascendion®. AAVA™ is pending registration. Unauthorized use is strictly prohibited.

Ascendion | Engineering to elevate life

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for the world's leading brands
• Solve complex problems - and learn new skills
• Experience the power of transforming digital engineering for Fortune 500 clients
• Master your craft with leading training programs and hands-on experience

Experience a community of change makers!

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

Job Title: Operations Coordinator II

Key Responsibilities:

• Headcount & Position Management (Business as Usual)
• Help with the release/return of open positions from reserve to teams and track these releases
• Support movement in and out of the departmental headcount reserve by making updates in the workforce management system
• Pull organizational data exports when needed
• Work with cross-functional partners to help unblock open positions if there are any roadblocks
• Manage and review the queue of organizational change requests
• Hiring Request Workflow Tool Management (Business as Usual)
• Assign workflows to incoming hiring requests
• Ensure requests are progressing through approval queues and close out completed tickets
• Team Operations Management (Project Based)
• Own and improve the headcount release tracker for next year - Explore integrations/automations for the release tracker
• Business as Usual (BAU) Reporting (Project Based)
• Own and improve operational metrics that we report out on
• Team Operations Management (Project-Based)
• Capture and develop team's Standard Operating Procedures (SOPs) in partnership

Minimum Qualifications:

• Organized & detail-oriented is an absolute must and #1 requirement
• Data-based management - this role will be dealing with a whole set of data within the current organizational tool (over thousands of positions, need to be comfortable managing high volume of data)
• Project management skills - being able to understand and figure out timing, being accountable for products and delivering on time

Preferred Qualifications:

• Strong analytical and problem-solving skills
• Experience with Workday
• Workforce management system experience
• File management and document version control

Location: Chicago, IL [5 days Onsite]

Salary Range: The salary for this position is between $33,200 - $83,200 annually. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits : The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [5 personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [10-15 days of paid vacation time] [6 paid holidays and 1 floating holiday per calendar year] [Ascendion Learning Management System]

Want to change the world? Let us know.

Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let's talk!

Preferred Skills

Workday

• Business as Usual
• Workflow Tool
• Standard Operating Procedures
• Operations