Operations Coordinator II

Job Title: Operations Coordinator II
Location: Chicago, IL (Onsite)
Duration: 12 Months

Job Title:
Workforce Planning/People Operations Specialist

Job Scope:
To manage day-to-day headcount operations - including position releases, hiring request workflows, and organizational data - while also driving improvements to our tracking tools, reporting, and team processes.

Responsibilities:
- Headcount & Position Management (Business as Usual)
- Help with the release/return of open positions from reserve to teams and track these releases
- Support movement in and out of the departmental headcount reserve by making updates in the workforce management system
- Pull organizational data exports when needed
- Work with cross-functional partners to help unblock open positions if there are any roadblocks
- Manage and review the queue of organizational change requests
- Hiring Request Workflow Tool Management (Business as Usual)
- Assign workflows to incoming hiring requests
- Ensure requests are progressing through approval queues and close out completed tickets
- Team Operations Management (Project Based)
- Own and improve the headcount release tracker for next year - Explore integrations/automations for the release tracker
- BAU Reporting (Project Based)
- Own and improve operational metrics that we report out on
- Team Operations Management (Project-Based)
- Project Timing: Will start in ., will take about a quarter
- Capture and develop team's Standard Operating Procedures (SOPs) in partnership

General Skills Required:
- Should be able to receive general guidance and work independently and as part of team
- Should be able to think creatively and influence project/program assignment
- Strong attention to detail & organizational skills
- Some general project management skills
- Ability to work in ambiguous situations and figure out potential solutions
- Ability to understand and navigate complex organizational structures
- Ability to learn and adapt to new tools and systems (e.g., OrgTool, GSD)
- Previous experience working in an HR capacity (workforce planning)

Technical Skills Required:
- Proficiency in G-Suite
- Some level of position management experience
- Data entry experience
- Database management and data visualization
- Excellent communication and writing skills

Preferred Skills:
- Strong analytical and problem-solving skills
- Workforce management system experience
- File management and document version control