North America Account Manager

Job Description

Location: Miami, FL (office-based role)

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Reports to: Sales Manager (North America)

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Team: 3x Account Managers & 2x Sales Development Representatives

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About usecure

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At usecure, we're transforming how organisations manage human cyber risk. Our fast-growing SaaS platform helps businesses automate security awareness training, run real-world phishing simulations, and simplify compliance — building a stronger security culture for customers around the world.

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We're a UK-based, investment-backed company with an established global presence, including a growing footprint in North America (NAM) built through our channel partners. By focusing on the MSP channel and SMB market, we've built a distinct, defensible position in cyber security. We're now taking the next step: building our first office-based US sales team to accelerate that growth.

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The Opportunity

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We're looking for dynamic, full-cycle Account Managers to help drive our growth in NAM. You'll own the deal from first demo through to close, onboarding, and expansion, working closely with our distribution partners and MSP network as they evaluate, purchase, and grow with usecure. There is real scope to shape how we sell and support customers as the region grows.

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You'll act as the face of usecure for your accounts: running demos, closing deals, and building the relationships that turn new customers into long-term partners. SDRs will keep your pipeline full with product demos, and Customer Success will support you on retention, so you can focus on selling and growing your book. If you thrive on ownership, enjoy collaborative, education-based selling, and want to help accelerate usecure’s growth in a key strategic territory, this role is the ideal opportunity for you. 

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What You’ll Do

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Customer & Deal Profile

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• MSP and SMB (<250 employees), with some engagement with Midmarket prospects (<1000 employees)
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• Sales cycles are short (typically <6 weeks), meaning volume is the key to growth.
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Demo, Close & Onboard

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• Own the deal from SDR-booked demo through to signature and into onboarding.
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• Deliver high-impact, personalised product demos to clients that clearly articulate the problem, solution, and ROI.
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• Adjust demo style and depth based on prospect persona (technical, executive, MSP owner etc.) and type (MSPs, SMBs and Midmarket).
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• Support your MSPs to generate Monthly Recurring Revenue through fast and wide deployment of usecure to their client base. 
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Account Growth & Retention Support

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• Act as the primary point of contact during early onboarding and beyond.
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• Build trust with customers, ensuring they adopt core features and quickly see value.
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• Collaborate with Customer Success and Enablement teams to deliver a great experience.
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Strategic Partner Planning

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• Collaborate with your partners, acting as a trusted advisor to facilitate mutual growth. You’ll quickly become an expert in the usecure platform and wider cybersecurity landscape.
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• Display commercial confidence and strategy, adapting to the client’s circumstances and existing security ecosystem.
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• Identify upsell and cross-sell opportunities aligned with customer needs.
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Market Development & Territory Building

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• Contribute towards shaping the North American sales motion in collaboration with the NAM Sales Manager
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• Provide customer insight to inform product improvements and marketing strategy.
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• Represent usecure’s brand in the region: you’ll help build our brand awareness through industry events. 
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What You’ll Bring

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Must haves

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• 2+ years in a SaaS account management role in cybersecurity or MSP ecosystems.
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• Strong demo skills: clear communicator, good storyteller, confident presenting.
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• Excellent written and spoken communication skills.
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• Strategic thinking: we want proactive reps who can help shape this team from day one.
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• Strong organisational skills and CRM discipline.
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Nice-to-haves

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• Familiarity with multi-timezone collaboration.
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• Exposure to early-stage expansion roles.
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Why usecure?

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• Be a market builder: help establish our presence in the US/Canada with direct and visible impact.
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• Sell a proven product: thousands of organisations already use usecure worldwide.
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• Growth opportunity: as one of the early NA hires, you’ll have room to grow your career with Senior responsibilities as the region scales.
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• Collaborative culture: friendly, ambitious team with a clear mission and strong alignment.
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Benefits

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• Medical, dental, and vision insurance
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• 401k (2.5% company contribution)
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• Competitive annual leave
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• 3 additional days for Christmas
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• Your birthday off
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