Customer Retention Specialist Trupanion

Posted 5 days ago 46,000 USD / year Trupanion This role sits within a pet insurance company’s contact center, handling inbound calls and emails from customers who want to cancel their policy. The specialist listens to concerns, re-educates pet owners on the value of their coverage, and works to resolve objections while de-escalating emotional or difficult conversations with empathy. Candidates need at least three years of experience in customer retention, account management, or a similar fast-paced call center role, plus a year of general customer service experience. Strong communication, technical troubleshooting skills, and comfort using CRM systems and multiple digital platforms are required. Property and Casualty licensing is a plus and may be required after hire. This is a full-time remote position working Pacific Time hours, including weekends without rotation, open to US-based candidates outside a list of excluded states. A hard-wired internet connection is required, and a hybrid option exists for those near the Seattle office. Applicant tracking systems sit between most online applications and the hiring manager. If your resume hasn't been looked at with that in mind lately, it's worth a second opinion. #J-18808-Ljbffr HelpfulRemote