Patient Service Representative - Cardiology

Location Detail: 420 Saybrook Rd Middletown (10254) Shift Detail: Mon-Fri Work where every moment matters. Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group offers primary care, urgent care and more than 30 different specialties. Job Summary Responsible for providing outstanding and professional customer service to ensure efficiency and promote a positive patient experience. This position reports to a Team Lead, Site Manager or Practice Manager. Responsibilities Greets and registers arriving patients, completes registration forms and verifies insurance Answers incoming calls, evaluates priority, and directs calls according to the urgency and subject matter Mails information to new patients prior to visit in accordance with department policies, and enters / updates patient demographics Collects co-payments and office charges as needed and explains office payment billing policies to patients Schedules new patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, x-rays, medical reports, etc.) Ensures that office appointment schedule is coordinated with physician activities through the medical assistant Reviews daily Televox report of appointment confirmations to ensure accurate schedule and appropriate communications with patients Schedules follow-up appointments and associated testing, documents these appointments and completes the necessary requisition forms and pre-cert exams Defines and resolves patient/physician issues/problems, bringing concerns to team lead or manager as necessary Reconciles super bills, co-pays and walk-in payments at the end of each session, and refers payment and insurance problems to Billing Department Keeps inventory of office supplies and orders supplies and maintains a clean waiting room Provides back-up support to other front desk staff and performs other related duties in support of efficient operations Qualifications High school diploma or equivalent Associates' or Bachelor’s degree in a clinical or business field preferred 2 years of relevant experience in a fast-paced medical office preferred We take great care of careers. #J-18808-Ljbffr Hartford HealthCare