Retail Sales Associate - Apparel/Shoes

Overview 18.50 - 21.25 USD Hourly. Reporting to the Sales and Service Manager, a Soft Goods Associate will engage customers in men’s & women’s apparel, juniors, footwear, clearance, and fitting rooms to drive sales and enhance the customer experience. Responsibilities include assisting with front-end operations (returns, exchanges, promotions), ensuring merchandise is well-stocked and visually appealing, and providing expert product knowledge. The Associate maintains a clean, professional environment, offers world‑class service, and builds lasting customer relationships. Collaboration with the team and feedback to management are key to delivering a top-tier shopping experience. Key Responsibilities Engage with every customer encountered and offer world‑class service by leveraging PGATSS Service behaviors. Build lasting relationships that keep the customer coming back. Sought out and engage customers throughout the soft goods areas (men’s and women’s apparel, juniors, footwear, clearance, and fitting rooms). Maintain knowledge of front‑end operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc. and assist when needed. Assist in keeping soft goods areas stocked and visually appealing to drive sales and the customer experience. Ensure all soft goods areas, equipment, and supplies are always maintained and operational. Keep the soft goods area clean and professionally presented at all times. Demonstrate in‑depth product knowledge of soft goods categories and explain their features, benefits, and differences to customers. Demonstrate a culture of ethical conduct, safety, and compliance across all departments. Stay up‑to‑date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion. Champion the products and services offerings, and inform, educate, and promote offerings to customers. Provide consistent feedback to the Sales & Service Manager on operational and merchandising opportunities to maintain the best‑in‑class experience. Qualifications and Skills Communication: Strong listening and interpersonal skills; good verbal and written communication skills; able to communicate cross‑functionally. Computer: Basic computer skills with a working knowledge of Microsoft Office Suite. Organization: Ability to organize multiple priorities to meet deadlines and objectives. Education: High school diploma or equivalent. Experience: Retail sales, customer service or similar experience preferred. Business acumen: Ability to quickly learn business acumen with appropriate training. Accountability: Strong self‑accountability and proactive drive for results. Working Conditions and Physical Demands Must be able to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30lb. box overhead. Schedule Must maintain flexible availability, including nights, weekends, and holidays. Equal Opportunity Employer PGA TOUR Superstore is an Equal Opportunity Employer, committed to a diverse & inclusive work environment. The company complies with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and other legally protected status. Other Duties This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. #J-18808-Ljbffr Golf & Tennis Pro Shop, Inc. d/b/a PGA TOUR Superstore