Contents Manager

Job Description

Job Description

Servpro of Glendora/San Dimas is hiring a Contents Manager !

Benefits
Servpro offers:

• Competitive compensation
• Superior benefits
• Career progression
• Professional development

And more!

The Content Manager performing packouts plays a specialized role that combines project coordination, inventory management, customer service, insurance communications, and content restoration logistics. This position focuses on managing personal belongings, furniture, electronics, and documents from properties affected by water, fire, mold, or other damages.
The Content Manager oversees the entire pack out processfrom assessment and documentation to storage and restorationensuring that items are handled with care, accurately inventoried, and returned in good or better condition. This role also involves communication with insurance adjusters and preparation of pack out estimates for claim approval.

Key Responsibilities

• Lead and coordinate the packout of personal property from damaged structures (residential or commercial).
• Evaluate which items are salvageable versus non-salvageable.
• Create and manage detailed inventory lists using SERVPRO systems (e.g., Encircle, Xactimate).
• Label, photograph, and organize items for storage, restoration, or disposal.
• Prepare and submit pack out estimates to insurance adjusters for approval
• Serve as the primary point of contact for customers regarding their contents.
• Clearly explain the packout and restoration process, setting expectations.
• Provide regular updates and answer questions throughout the project lifecycle.

Position Requirements

• At least one year of management experience
• Experience in building a strong team with tangible leadership skills
• Strong process and results driven attitude
• Experience in the cleaning, restoration, or insurance industry is preferred

Skills/Physical Demands/Competencies

• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents
• Ability to successfully complete a background check subject to applicable law

Each SERVPRO Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchises attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them.