Client Scheduling Coordinator

divh2Client Scheduling Coordinator/h2pOur client, a Property and Casualty Insurance company, is looking for a Client Scheduling Coordinator for their Whitehouse Station, NJ location./ppResponsibilities:/pulliFunction as the point of contact between client and the client throughout the home assessment scheduling process and support our Risk Consultants in meeting monthly/yearly production and timeliness goals./liliBuild relationships to create strong partnerships with internal and external business partners to manage the home assessment scheduling process in an assigned territory./liliAct as a subject matter expert on the geography of their assigned territory while working to ensure that appointments are scheduled logically and efficiently./liliProvide exemplary customer service during the scheduling process./liliAct as the point of contact between client and the client throughout the home assessment scheduling process./liliMake a high volume of outbound contacts (calls/emails) to secure appointments./liliMaintain an appointment-setting process that accommodates the needs of both clients and business partners./liliFollow through with all tasks in an effective and efficient manner by using company and department resources./liliConsistently complete tasks with an increased focus on the details to improve the scheduling experience./liliProactively and clearly communicate needs and concerns./liliWork to collaboratively respond to inquiries within 24 hours of receipt./liliProvide trends, availability issues, and scheduling concerns in a timely manner to leadership monthly./liliCommunicate clearly and in a professional manner with all internal and external business partners. (emails, phone calls, MS Teams chat)/li/ulpRequirements:/pulliEffective, strong, and service focused communication skills, both verbal and written/liliMust be able to manage multiple calendars for scheduling of appointments/liliEXCEL- data entry/liliGED/High School Education- Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus/liliMust have a strong experience, 2-4 years Customer Service experience/li/ulpWhy Should You Apply?/pulliHealth Benefits/liliReferral Program/liliExcellent growth and advancement opportunities/li/ulpICONMA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law./p/div