Client Scheduling Coordinator

Job Title: Client Scheduling Coordinator
Location: Whitehouse Station, NJ 08889-1600
Duration: 06 months on W2 contract ( Temp to Perm )

Note:
Work schedule-4 days on site, 1 date WFH
Work Hours-likely to be 9-: 5:30 or 9:30-6:00 but will be confirmed at time of offer
Interview will be on site, and they generally only do one
Ability to work 40 hours a week on scheduled shift. Initial training is 9:00am to 5:30pm EST Mon to Friday. After training is concluded, an 8-hour shift would be ssigned between 7am - 7pm EST the latest start time would be 10:30am EST and work until 7:00pm EST


Job Title:
Summary:

• The main role of a Client Scheduling Coordinator is to function as the point of contact between Client and the client throughout the home assessment scheduling process and support our Risk Consultants in meeting monthly/yearly production and timeliness goals.
• Our coordinators work diligently to build relationships to create strong partnerships with internal and external business partners to manage the home assessment scheduling process in an assigned territory.
• Acting as a subject matter expert on the geography of their assigned territory while working to ensure that appointments are scheduled logically and efficiently.
• During the scheduling process, they provide exemplary customer service.

Job Responsibilities:

• Acting as the point of contact between Client and the client throughout the home assessment scheduling process
• Making a high volume of outbound contacts (calls/emails) to secure appointments
• Maintain an appointment-setting process that accommodates the needs of both clients and business partners
• Follow through with all tasks in an effective and efficient manner by using company and department resources
• Consistently complete tasks with an increased focus on the details to improve the scheduling experience
• Proactively and clearly communicate needs and concerns
• Work to collaboratively respond to inquiries within 24 hours of receipt
• Provide trends, availability issues, and scheduling concerns in a timely manner to leadership monthly
• Communicate clearly and in a professional manner with all internal and external business partners. (emails, phone calls, MS Teams chat)

Skills:

• Effective, strong, and service focused communication skills, both verbal and written"
• Outlook-must be able to manage multiple calendars for scheduling of appointments
• EXCEL- data entry

Experience/Education:

• GED/High School Education- Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus
• Must have a strong experience,2-4 years Customer Service experience

Compensation:
The hourly rate for this position is between $18-$20 per hour.
Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate].


Benefits:
Sunrise offers ACA compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations.


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