eCommerce Service Representative

ECommerce Service Representative

Sun East Federal Credit Union of Aston, PA is seeking an eCommerce Service Representative to join our team. Are you a self-starter with call center experience who is interested in beginning a rewarding career in the financial industry with a growing credit union? Do you share in the credit union philosophy of "people helping people"? If so, please read on!

Our eCommerce Service Representatives earn a competitive wage, depending on experience. We also offer a robust benefits package including medical, dental, vision, a flexible spending account (FSA), a 401(k) plan with company match, life insurance, an interest rate reduction on loans, and employee discounts on things such as movie tickets, theme park tickets and discounted tickets to local events. This is a credit union call center where there is no cold calling required! If this sounds like the financial industry service opportunity that you've been looking for, apply now!

Responsibilities

As an eCommerce Service Representative your day is spent answering, troubleshooting and responding to inquiries via income and outgoing calls, emails and chat conversations regarding online banking, member accounts and transactions as well as automated services. You thrive in a fast-paced environment. As one of the voices of our credit union, you make sure that your warm smile and helpful attitude come through in every phone interaction.

You will provide a one call resolute and educate members on all the products and services we offer such as banking services, IRAs, and loans. Utilizing your product knowledge, you use a consultative approach to uncover needs and cross-sell financial products. Also, backing up all call center queues as assigned and for business need.

You are trained to handle as much as possible yourself but need to forward some calls to your supervisors or other departments.

Qualifications for an eCommerce Service Representative

• High School Diploma or equivalent
• 2-4 years of relevant experience; previous e-commerce servicing (email/chat/online banking) experience a plus
• Previous credit union or banking experience required
• Knowledge of PC's, Mobile and Table Devices, along with general office equipment and knowledge of online banking and mobile deposit functionality
• Strong verbal and written communication skills, good reasoning ability and problem-solving skills
• Bilingual skills a plus
• Please be advised that credit, criminal, employment, and education background checks are conducted on potential candidates. A post-offer, pre-employment drug test is also conducted.

Work Schedule

This position typically works Monday-Friday with two Saturday shifts a month. Hours vary with at least two evening shifts a week. Typical shifts include 7:45 am - 4:45 pm, 9:00 am - 6:00 pm, and 10:00 am - 7:00 pm on weekdays and 7:45 am - 1:00 pm on Saturdays.

Are you ready to join our team?

If you feel that you would be right for this eCommerce Service Representative position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!