Inside Sales Representative

Job Description

Job Description

About Us

ADESA, a Carvana-owned company, currently operates in over 50 locations throughout the US. Our auto auctions some up to 200 acres, provide a wide array of vehicle services including repair, reconditioning, and auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more.

We work in a service industry and embrace a "we" versus "I" culture to help others, and they will help you. Our industry is fun, fast-paced, and competitive and filled with the best people who are passionate about what they do.

We're excited about the future! As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! Get a sneak peek into life at ADESA!

Role and Team

Reporting to the General Sales Manager (GSM) or designated Manager, the Inside Sales Representative acts as a tactical partner by building and maintaining customer/client relationships in order to grow the auction business. This position is responsible for establishing and maintaining relationships with assigned customers including individual dealers, dealer groups, institutional accounts and others resulting in auction sales.

Responsibilities

• Build and maintain relationships with dealer accounts to drive buying and selling activity, acting as a liaison between dealers, outside sales representatives, and auction personnel
• Provide prompt, courteous service across phone, email, and in-person interactions, resolving customer concerns professionally and escalating serious issues to management as appropriate
• Conduct outbound sales calls daily to solicit new business, discuss inventory needs, promote upcoming auction events, and educate customers on available services
• Consult with dealers on pricing strategy using market valuation data to improve conversion rates and monitor performance against targets
• Educate customers on digital platform tools and services to match their needs to available product offerings
• Prepare for and support auction day activities including inventory walkthroughs, dealer engagement, and closing post sale offers.
• Analyze pre- and post-auction reports to identify trends and opportunities and communicate findings to dealers and internal teams
• Log all customer interactions and manage follow-ups in the company CRM in real time
• Communicate with internal departments to ensure accurate marketing of sale inventory and maximize vehicle exposure
• Meet or exceed inbound/outbound phone call activity, sales targets, and performance expectations set by management
• Follow all company policies, procedures, and applicable state and federal laws

Skills and Attributes

• Strong relationship-building and customer engagement skills
• Results-driven with a focus on sales performance
• Effective communicator with negotiation and problem-solving abilities
• Highly organized with strong attention to detail
• Data-driven mindset with ability to interpret reports and metrics
• Proficient with CRM tools, Salesforce, and Google products suites
• Team-oriented with a proactive and adaptable approach

Qualifications

• High School diploma or GED preferred
• 1–3 years of inside sales, account management, or customer service experience
• Automotive/auction experience preferred
• Ability to work in a fast-paced environment
• Strong communication, organizational, and computer skills
• Must be 18 years of age and have a valid driver's license that meets the requirements

ADESA Benefits and Perks

Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More!

Other Requirements

Physical Working Conditions:

The physical activity requirements of the position are from light to medium physical demands.

This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with internal and external service station/convenience food and petroleum dispensing operations.

Legal Stuff

Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.

ADESA is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. ADESA also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.