eCommerce Operations Manager

Job Description

Empowered Staffing is partnered with a global consumer goods organization headquartered in Germany. Currently, the company is seeking an experienced eCommerce Operations Manager to lead the division's Amazon and direct-to-consumer operations, driving profitability, optimizing marketplace performance, and overseeing day-to-day business operations.

Key responsibilities:

Amazon & e-commerce sales (primary focus about 50%)-

• -Own Amazon performance end to end, with a focus on retaining and reactivating existing and repeat customers (Subscribe & Save, reorder rates, customer lifetime value).
• -Manage advertising for profitability, setting and holding targets for ACoS/TACoS and contribution margin.
• -Keep listings, pricing, inventory availability, and account health in good standing; set goals for our Amazon agency partner and hold them accountable for results.
• -Plan and run key retail events (Prime Day, Black Friday/Cyber Monday) with clear budgets and post-event analysis.
• -Oversee the DTC website and other online channels, so they complement rather than cannibalize Amazon.
• -Maintain and grow existing wholesale and retail accounts.
• -Budgets, forecasting & financial performance
• -Build the annual channel budget and monthly forecasts with the Finance team.
• -Track P&L drivers by channel and SKU: revenue, margin, ad spend, fees, inventory carrying costs, and write-offs.
• -Report monthly against plan, flag risks early, and recommend corrective action on spend, pricing and assortment.

Supply chain, import & inventory-

• -Own demand forecasting, purchase orders, and stock planning across our third-party warehouse and Amazon FBA.
• -Manage best-before-date and shelf-life risk to minimize both write-offs and stockouts.
• -Coordinate inbound shipments from Germany with our freight partner and customs broker, including import documentation for supplement products (e.g., tariff classification and veterinary certificates for certain ingredients) - no prior customs expertise is required; you will be trained and supported.
• -Use AI-supported inventory tools to improve forecast accuracy and reduce working capital.

Relationship & marketing management-

• -Act as the day-to-day contact for orders, product supply, pricing, and commercial planning.
• -Set marketing priorities and budget for Amazon and DTC and direct the Sales & Marketing
• -Support colleague on content, listings, and promotions.
• -Work with shared After Sales on customer service, claims and returns, and support regulatory and labeling compliance as needed.

Qualifications:

• -5+ years of hands-on Amazon experience (Seller Central and/or Vendor Central), ideally in supplements, health & wellness, beauty, or another replenishment category.
• -Proven track record of improving profitability on Amazon, not just top-line growth, including advertising management and repeat-purchase or subscription strategies.
• -Experience building and owning budgets and forecasts; confident working with detailed P&Ls in Excel.
• -Inventory and FBA replenishment planning experience, ideally with products that carry expiry dates.
• -Self-starter who thrives in a small team and is comfortable being both strategic and hands on.
• -Clear communicator, able to manage partners and agencies and work across time zones.

Preferred Qualifications:

• -DTC e-commerce (e.g., Shopify), including site management, promotions, and basic email/CRM.
• -Knowledge of U.S. dietary supplement regulation and labeling or import and customs processes.
• -Experience working with a European brand owner or manufacturer; German language a plus.
• -Wholesale or specialty retail account management experience.
• -Familiarity with AI or analytics tools for forecasting and reporting.