Mgr, Central Scheduling & Systems New! PCMG Admin | Full-Time | Phoenix ...Read More Quick Appl[...]

This posting is for Internal candidates only. To apply, you must log into the Careers site and you must be an active Phoenix Children's Employee. Department: PCMG-MAIN | PCMG Admin Location: Phoenix Shift: Mon-Fri, Days, 8am-5pm Category: Director/Management Posting #: 1026653 Employee Type: Full-Time Position Summary This position manages all operational and performance improvement activities related to Centralized scheduling services in Phoenix Children's Medical Group/Phoenix Children's. Develops and oversees the scheduling, referral and template management systems, including process, policy, and operating structure. Monitors volumes and trends through various statistical and reporting methodologies, provides oversight of customer service goals and responsibilities, and appropriately adjusts staffing, policies and services provided to ensure departmental and organizational goals are achieved. Position Duties Management of the scheduling, referral and scheduling template functions to ensure proper process implementation and quality customer service. Assists in creating new policies and procedures; continually updates established policies and procedures; introduces new policies, procedures and concepts to the daily operations of assigned departments and within the hospital. Manages and evaluates performance of scheduling staff through clear communication of expectations and accountability for assigned departments. Serves as a point of contact for physicians and department managers with regards to scheduling, referral and template issues. Manages numerous call management, Cisco, Allscripts, Healthpoint, SAM/Scheduling systems critical to proper and efficient process flow to meet productivity improvements. Develops quality initiatives for the call center that are aligned with the strategic plan of PC/PCMG, as well as the mission, vision and values of Phoenix Children's. These initiatives will link with the Phoenix Children's Quality Strategic Plan and will be reported up through the Quality Board and PC/PCMG Senior Leadership. Develops, implements and monitors customer service and quality metrics for assigned departments. Promotes and facilitates continuous quality improvement activities and teams and makes recommendations to implement improved processes. Develops, implements and monitors operational metrics for ambulatory scheduling, including scripting, standard work, scheduling templates, referrals and call volume. Assists in budget development and monitors departmental budget. Ensure appropriate provision and utilization of department resources. Monitors and controls overtime, supply and equipment purchases for assigned departments. Evaluates 3rd party support contracts of department purchased equipment and software, determine need for such services. Oversees recruiting and the development of talent, develops and facilitates the delivery of departmental orientation and training programs for assigned departments and staff. Keeps key facility staff informed of training programs, schedules, employee participation and performance level and works closely with Patient Access leaders in targeting key areas of performance for central scheduling areas. Performs miscellaneous job related duties as requested. This position is only accepting internal candidates. If you are a Phoenix Children's employee, please Log In to apply to this position. #J-18808-Ljbffr Phoenix Children's Hospital, Inc.