Customer Success Coordinator

Job Description

Job Description

We are seeking an organized and customer-focused Customer Success Coordinator to help manage customer engagement activities, coordinate service-related communication, and support positive customer experiences. This position involves working directly with customers, maintaining accurate information, and coordinating with internal team members to ensure customer needs are addressed efficiently.

The ideal candidate is detail-oriented, personable, and comfortable balancing customer interactions with administrative and organizational responsibilities. This role requires strong communication, effective follow-through, and the ability to keep customer-related activities organized while supporting overall customer satisfaction.

Primary Responsibilities

• Coordinate daily customer engagement activities and assist with managing customer inquiries.

• Serve as a point of contact for routine customer questions and requests.

• Organize customer information and maintain accurate records of relevant interactions.

• Assist with coordinating customer introductions and product information sessions.

• Communicate product and service details using approved company resources.

• Track outstanding customer requests and coordinate appropriate follow-up.

• Help ensure customer questions are directed to the appropriate team members.

• Maintain organized schedules and records for customer-related activities.

• Support communication between customers and internal departments.

• Assist with preparing informational materials and customer resources.

• Monitor the status of customer inquiries and provide timely updates when appropriate.

• Help coordinate customer onboarding activities and introductory guidance.

• Identify recurring customer questions and communicate relevant feedback to the team.

• Assist with maintaining accurate customer contact details and service information.

• Support the organization of customer engagement initiatives and related activities.

• Collaborate with colleagues to ensure consistent communication and timely assistance.

• Maintain familiarity with company products, services, and customer procedures.

• Help organize daily priorities and ensure assigned customer-related tasks are completed.

• Participate in team meetings, product training, and customer experience discussions.

• Follow established procedures for documentation, customer communication, and information handling.

• Complete additional customer coordination and support responsibilities as assigned.

Requirements

• High school diploma or equivalent required.

• Previous experience in customer service, customer coordination, hospitality, or an administrative customer-facing role preferred but not required.

• Strong verbal and written communication skills.

• Excellent organizational abilities and attention to detail.

• Ability to coordinate multiple tasks and manage changing priorities.

• Professional and approachable communication style.

• Strong listening skills and practical problem-solving abilities.

• Dependable follow-through on customer requests and assigned responsibilities.

• Comfortable maintaining records and organizing customer information.

• Ability to communicate clearly with customers and internal team members.

• Familiarity with standard computer applications and customer information systems.

• Willingness to learn company products, services, and established procedures.

• Ability to work independently while supporting team objectives.

• Adaptability in an active, customer-focused work environment.

Benefits

• Comprehensive onboarding and job-specific training.

• Supportive and collaborative team environment.

• Ongoing training in customer communication and coordination procedures.

• Regular team activities and company events.

• Employee recognition initiatives.

• Variety in daily customer interactions and organizational responsibilities.

• Established tools and resources to support customer success activities.

Miami, FL