Office Manager

Office ManagerFredericksburg, VAOverviewSalary Range $19.23 - $19.23 Hourly Position Type Full Time Job Shift AnyDescriptionCOME GROW WITH US TODAY!United Furniture Warehouse is searching for a dynamic and highly organized Retail Office Manager to be the operational heart of our store. This isn't just about managing an office; it's about being a crucial support system for our entire retail team and a key player in ensuring exceptional customer experiences.You'll be the go-to person for daily staff support, empowering our team to shine, and expertly resolving customer concerns with your calm, can-do attitude. Your exceptional organizational skills will keep everything running smoothly, directly contributing to our store's success and our customers' satisfaction.At United Furniture, you'll discover a truly unique and fulfilling culture, where your contributions are valued, and opportunities for growth and fantastic benefits are waiting for you. If you're ready to step into a pivotal leadership role and grow your career with a leading brand, Apply Today for Immediate Consideration!About Us: United Furniture Warehouse Store is a leader in the home furnishings industry, dedicated to providing stylish, high-quality products and exceptional customer service. We believe in fostering a positive work environment where our team can thrive and grow. We have over 75 locations in the following states: Virginia, Maryland, Pennsylvania, Delaware, New Jersey, New York, New Hampshire, and Massachusetts.Essential Duties And ResponsibilitiesGreets customers with a smileSupports sales staff by finalizing tickets quickly and efficientlyHandles customer order issues in person and on the phoneHandles escalated customer issuesPrepares Office staff schedulesThorough knowledge of office policies and proceduresReviews and makes changes to customer ordersRecords details and notes on each customers ticketProcesses credit card, cash and check transactions correctly and expeditiously according to company policyProvide reportsReviews sales orders on a daily basisSales Floor – assists with pricing, tagging, promotion, and organization when neededDaily Closeouts – count moneyTracks office supplies, puts in quarterly orders thru help desk systemTraining new office staff on company policy and systemHandles all new hire paperwork for the store. Ensures all hiring paperwork is filled out correctly and sent to HREnsures that office staff performs daily duties, on time, adheres to all company policiesFollows assigned scheduleAttends all required meetingsMay have Key Holder responsibilitiesSupervisory ResponsibilitiesManages office staff (CSR's) and in the absence of Store General Manager or Sales Manager responsibility will include all store personnel. Carries out supervisory responsibilities in accordance with organizations policies and all applicable state and federal laws.QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Must have basic math skills (calculate figures and amounts such as discounts, interest, commissions, percentages, etc.)Ability to multitaskMotivated and ability to work under pressureAbility to work effectively with staff and all levels of managementCommitted to purpose, and company goalsAbility to define problems, collect data, establish facts, and draw valid conclusionsMust have good verbal communication skills. Must possess the ability to respond to common inquiries or complaints from customers and vendors. Ability to effectively present information to management and other team members.Education and/or ExperienceHigh School diploma preferredComputer literacy to include a working knowledge of standard business applications (MS Outlook, Word and Excel), in a Windows environment.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit, climb or balance and stoop, kneel, crouch. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.Benefits401(k)Dental insuranceEmployee discountHealth insuranceHealth savings accountPaid time offVision insuranceScheduleDay shiftEvening shiftHolidaysWeekend availabilityExperienceOffice manager: 2 years (Preferred)Customer service: 2 years (Preferred)Join us at United Furniture and be part of a team that values excellence, innovation, and customer satisfaction!Regency Management Services is an Equal Employment Opportunity ("EEO") / ADA Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.