Business Development Representative

Business Development RepresentativeReports To: Senior Director of Strategic DevelopmentLocation: Chicago, ILEnvironment: In OfficeWho We Are:Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.Whether you're just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.Purpose of Your Work:As a Business Development Representative working within Redwood Multimodal (one of our entities), you will work closely with the Sales and Operations teams and be responsible for growing and developing Redwood Multimodal customer accounts.How You Make a Difference Everyday:Develop assigned customer accounts by using data driven strategic sales techniques to increase overall revenue and gross profit for assigned accountsImplement standard procedures with the Operations Department based on account requirements, including on-boarding account, setting up load tender process, tracking process, and issue-resolution processNegotiating all pricing for orders taken from assigned accountsMaintain accurate records of load details, rates, and customer communications in CRM and TMS platformsMonitor account performance, service levels, and customer satisfaction metrics, proactively addressing risks and escalations.Act as customer-facing point of contact for issue escalation and resolution with account-specific focus.Keeping current on industry trends and customer activityYou've Got This?Minimum 2 years demonstrated success in Sales/Account Management or Operations in a freight brokerage (or similar) environmentExcellent negotiation, communication, problem-solving, and networking skillsAbility to analyze data to develop a sound strategy for account growthAbility to drive results within a fast-paced, dynamic work environmentAbility to travel on occasion (<20%)What We Offer:Access to experts and resources for your Learning & Development journeyOpportunity for internal mobilityEmployee referral bonus programEmployee Resource Groups (ERGs)Annual fundraising and volunteer events to give back to communitiesPaid time off, floating holidays, time off to volunteer and rolloverPaid parental leaveMedical, dental, vision and 401k plans (with match)Flexible spending account, mass transit and dependent care plans availableHealth savings account, with a annual company contribution for plan participantsShort-term and long-term disability; life insurance policies subsidized by companyWork Schedule:This position is full-time and in office Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage.Compensation Range:$70,000 - $104,500This position is eligible to earn monthly incentives based on individual and company performance.The estimated pay range reflects an anticipated range for this position. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the geographical location in which the applicant lives and/or which they will be performing the job.Additional benefits including pet insurance, accident care, access to legal advice and moreRedwood is an equal opportunity employer. Employment decisions at the Company are based on individual merit, qualifications, abilities, and the Company's needs and resources. The Company does not discriminate in recruiting, hiring, compensation, promotions, discipline, termination or any other aspect of employment on the basis of an individual's actual or perceived race, color, creed, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, ancestry, citizenship status, age, disability, marital status, military service or status, genetic information, arrest and conviction record, credit history, or any other basis protected by applicable law.