Customer Service Rep

Duties/Responsibilities:
• Processes and inputs all customer orders
• Verifies that on-hand inventory is sufficient to cover shipping orders
• Generates all related paperwork and necessary information required for customer work orders
• Maintains an excellent working relationship with customers and brokers by responding to all inquiries and complaints concerning invoices, shipments, and inventory counts in a courteous and efficient manner
• Reports customer feedback to management
• Acts as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
• Oversees all paperwork associated with shipping and receiving functions and maintains the corresponding files, and maintains current and accurate procedures for all accounts
• Answers phone calls and operates various types of office equipment necessary to perform duties, effectively corresponding with customers as required.
• Schedules inbound and outbound freight to comply with warehouse operations and capacity
• Checks drivers in and out, and prepares paperwork for the dock to receive or load out trucks, distributing documentation to appropriate parties
• Ensures the accuracy of all shipping and receiving documents, and gathers and maintains all data and records relative to shipping and receiving activities
QUALIFICATIONS:
Required Skills/Abilities:
• Able to utilizes common office equipment, computers, printers and adding machines.
• Able to receive written and verbal orders and carry them out effectively
• Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures.
• Follow company policies, procedures and guidelines, employ safe work practices.
• Pursue personal development of skills and knowledge necessary for the effective performance of the role.
Education and Experience:
• High school diploma or equivalent.
Physical Requirements:
Guideline Strengths
No heavy lifting – Exertion of up to 10 lbs. of force occasionally may be required
Motion Parameters
Medium - Sitting for extended periods is common. Manual dexterity for the use of common office
equipment such as computer terminals, calculator, copiers, and FAX machines.
Work Environment
Medium – The job is performed indoors in a traditional office setting. Activities include extended periods of sitting and extensive work at a computer.
Vision and Hearing
Medium – Hearing and vision within normal ranges is essential for normal conversations, to receive ordinary information and to prepare or inspect documents