Medical Scheduler

Job Description

Job Description

Description:

Help Patients Access the Care They Need

At Neuroscience Group, every patient interaction matters—and it all starts with scheduling. We're looking for a detail-oriented, compassionate Scheduling Specialist to join our team and help patients navigate their care with confidence.

In this full-time, Monday–Friday position, you'll coordinate appointments across our multi-specialty practice, work closely with providers and clinical teams, and ensure patients receive timely access to the specialized care they need. If you enjoy staying organized, solving problems, and helping people, we'd love to hear from you.

Why Neuroscience Group?

For more than 30 years, Neuroscience Group has been the region's leader in comprehensive brain, spine, and pain care. As Northeast Wisconsin's only practice bringing together neurology, neurosurgery, orthopedic spine surgery, pain management, endovascular services, and rehabilitation therapies under one roof, we provide coordinated care that truly makes a difference in our patients' lives.

Today, our team includes more than 50 providers serving patients throughout Northeast Wisconsin across nine convenient clinic locations. We believe outstanding patient care begins with outstanding employees, and we're committed to creating a workplace where our team members can thrive.

Our culture is built around:

• Compassionate patient care
• Teamwork and collaboration
• Continuous learning and improvement
• Leadership and accountability
• Fiscal responsibility
• Community involvement

What You'll Do

As a Scheduling Specialist, you'll help keep our practice running smoothly by:

• Scheduling patient appointments, procedures, and diagnostic testing
• Answering incoming calls while providing exceptional customer service
• Registering patients and accurately entering demographic, insurance, and medical information
• Coordinating testing, procedures, and surgeries both within Neuroscience Group and with outside facilities
• Providing patients with scheduling instructions and education to help prepare them for appointments and procedures
• Identifying authorization requirements and coordinating with our pre-authorization team
• Communicating with patients, providers, clinical staff, hospitals, and insurance teams to ensure seamless coordination of care
• Maintaining complete and accurate documentation within the electronic medical record
• Participating in team meetings and contributing to continuous process improvement
• Performing other duties as assigned

What We're Looking For

Required Qualifications

• One year of experience as a Patient Service Representative, Clinical Assistant, Medical Assistant, or in a similar healthcare role
• Strong organizational skills with exceptional attention to detail
• Excellent communication and customer service skills
• Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications

• Experience using Epic electronic medical records

What We Offer

We believe in taking care of the people who take care of our patients. Along with competitive compensation, we offer an outstanding benefits package that includes:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account with generous employer contributions
• Company-paid Life Insurance and Long-Term Disability
• Voluntary Life, Short-Term Disability, Accident, and Critical Illness Insurance
• Generous Paid Time Off and Short-Term Disability banks
• 401(k) with guaranteed employer contributions, Profit Sharing, and a Cash Balance Pension Plan
• Employee Assistance Program
• Employee appreciation events, holiday celebrations, and years-of-service recognition
• Timber Rattlers tickets and other employee perks

Join Our Team

If you're looking for a career where your work directly impacts patients every day while being part of a collaborative, mission-driven healthcare organization, we'd love to meet you.

Apply today and help us improve lives through exceptional brain, spine, and pain care.