Patient Concierge

Job Description

Job Description

✦ Patient Concierge ✦ Concierge Dental Group ✦ Clarence 

$18–$23/hour + Benefits + Growth Opportunities

Do you thrive in a fast-paced environment where every day is different?

We're looking for a Patient Concierge who can deliver exceptional customer service while keeping patients, schedules, and daily operations running smoothly. This is more than a front desk position—it's a key role that directly impacts patient satisfaction, office productivity, and practice growth.

At Concierge Dental Group, our Patient Concierges are trusted team members who help patients navigate their dental care, maintain full schedules for our providers, and ensure every patient receives a five-star experience from their first phone call through checkout.

About Us

Concierge Dental Group is a locally owned and operated dental organization serving Western New York through five modern, technology-driven dental offices.

We combine advanced dental technology, AI-assisted systems, and a patient-first philosophy to create exceptional experiences for both patients and team members. Unlike large corporate dental groups, our leadership team works alongside our offices every day, providing support, training, and opportunities for growth.

What You'll Do

• Welcome and check in patients with warmth and professionalism

• Answer incoming calls and assist patients with scheduling needs

• Keep provider schedules filled and productive

• Confirm appointments and manage recall systems

• Assist patients with treatment scheduling and financial arrangements

• Collect patient payments and maintain accurate financial records

• Update patient information, insurance records, and documentation

• Coordinate with clinical and administrative teams to maintain efficient patient flow

• Follow up with patients regarding unscheduled treatment and pending appointments

• Ensure patients are never left waiting without communication

• Help create a positive and organized office environment

Opportunities for Growth

Many of our leaders began in administrative positions and advanced through the organization.

Potential Career Paths:

Patient Concierge
↓
Treatment Coordinator
↓
Office Manager
↓
Regional Leadership Opportunities

We believe in promoting from within and investing in people who want to grow.

✅ What We're Looking For

• Strong customer service and communication skills

• Ability to multitask in a busy environment

• Excellent organizational and time-management abilities

• Comfortable learning technology and new software systems

• Positive attitude and solution-oriented mindset

• Reliable, accountable, and detail-oriented

• Previous experience in healthcare, hospitality, customer service, reception, or dental offices preferred

• Dental experience is helpful but not required—we provide training

Success in This Role Means

• Patients feel welcomed and cared for

• Schedules remain productive and full

• Recall systems are consistently maintained

• Patient balances are collected appropriately

• Follow-up appointments are scheduled before patients leave

• Administrative tasks are completed accurately and on time

Benefits

• Competitive pay: $18–$23/hour based on experience (DOE)

• Health, dental, vision, and 401(k)

• Paid Time Off

• Continuing education and professional development

• Advancement opportunities across multiple locations

Who Thrives Here

The people who succeed at Concierge Dental Group enjoy helping others, staying organized, solving problems, and being part of a team. They don't wait to be told what to do—they take ownership, communicate well, and look for ways to improve the patient experience every day.

Apply Today

Please submit your resume along with a brief note explaining why you'd be a great fit for our team to  View email address on ziprecruiter.com

Concierge Dental Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic.