Manager, Workers Compensation

Logistics at full potential. 

At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.

The Manager, Workers Compensation will lead the strategy and execution of GXO’s workers compensation program.  This role will be responsible for building processes in partnership with GXO’s third party Workers Compensation Administrator and Risk Management, developing a holistic workers compensation approach in collaboration with various functional units (including Human Resources, EHS, Finance, Risk Management, Operations, etc.), and directly with GXO clients to develop processes that enables employees to receive adequate care after sustaining a workplace injury, business continuity while an injured employee is unable to work, and return to work requirements such as fitness for duty.

Pay, benefits and more. 

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability, and the opportunity to participate in a company incentive plan.  

What you’ll do on a typical day:

• Assists in development and measurement of annual objectives and key results (OKRs), Quarterly Targets, and Key Performance Indicators (KPIs) (including leading and lagging indicators) to ensure program objectives, tied to claim initiatives or strategies, are being met. Recommends strategies to meet or exceed goals.
• Tracks, analyzes, and reports on key performance metrics and OKRs. May use data visualization tools to further illustrate key insights. Will communicate gaps, trends, or observations to leadership.
• Supports the senior leadership by evaluating monthly, quarterly, and annual performance of vendors and subcontracted vendors through cost-benefit, feasibility, and trending analyses. Supports leadership by translating findings and providing actionable insights and recommendations for operational enhancement.
• Analyzes industry benchmarks and drafts reports for use in evaluating comparative program performance.
• Oversees and analyzes Return-to-Work performance against Workers Compensation strategy and ODG best practice guidelines to ensure optimal outcomes and to identify program gaps. Works closely with various business partners to develop initiatives to close gaps and increase temporary transitional duty utilization. Will lead process flow design and analysis on the integrated return-to-work (RTW)program.
• Works with and supports the Director, EHS and VP, Environment Health Safety and Quality refining return-to-work (RTW) standard operating procedures (SOPs) for both Workers Compensation and Injury Benefit Programs.
• Manages the Litigation Platform which includes evaluating defense counsel outcomes and providing recommendations to leadership on the basis of Litigation key performance indicators (KPIs) defense costs, rate structures and financial impact.
• Assist in litigation reviews, recommending strategies for optimal or early resolution.
• Works cross-functionally to review and recommend litigation management guidelines, Request for Proposal Documents, and provides recommendations as necessary.
• Oversees the development of an internal scorecard for evaluating attorney performance: basis of duration, avg cost, fee/exp, flat rate vs hourly, closures, amount requested approved resolved.
• Manages, controls, and mitigates exposures to litigation by identifying and analyzing litigation conversion triggers, implementing strategies, measuring impact and effectiveness.
• Provides consultation on settlement and reserve requests up to $25,000. Supports leadership by evaluating complex claims and providing recommendation on mitigation strategies for optimal resolution.
• Collaborates with external and internal partners such as Risk Management, HR, Safety and Legal to resolve or provide optimal solutions on mid-level to complex claims matters.
• Primary advocate for Operations and employees on escalated matters
• Works with and supports Risk Management, by recommending updates to workers compensation (WC) workflows, Risk Management website content, knowledge articles, standard operating procedures, and standard operating procedures (SOPs).
• Manages day-to-day Workers Compensation training and communication platform. This requires working cross-functionally with internal and external business partners to determine critical business needs, develop a perpetual training program.
• Works with Risk Management to design and manage an external quality assurance program to ensure compliance with best practices and promote proactive & optimal progression. Provides quarterly presentations to leadership on findings, trends, and recommendations for process improvement.
• Supports leadership on business case development for projects or key initiatives.
• Assists leadership by participating in vendor sourcing initiatives.
• Collaborates with Leadership to conduct research and remain actively aware of industry best practices.

What you need to succeed at GXO:

At a minimum you’ll need:

• Bachelor's Degree Business, Accounting, Finance, Risk Management or related field
• 5 years progressive experience in finance or analytical role within a casualty brokerage firm, third-party claim administrator or corporate risk management department
• 1-year leadership experience

It’d be great if you also have:

• Experience in drafting formal documents, developing, and delivering presentations, project planning and cross functional collaboration
• Demonstrates strong analytical, critical thinking and problem-solving skills
• Strong interpersonal and organizational skills
• Experience with BI tools such as PowerBI or Tableau
• Proficient with Excel, Word and PowerPoint
• Querying experience with Risk Management Information System tools

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

We are proud to be an Equal Opportunity employer including Disabled/Veterans.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.