Collections Specialist

Job Description

Job Description

We are looking for a Collections Specialist to support a financial services team in Hunt Valley, Maryland. This contract opportunity with potential for a permanent role is ideal for someone with experience managing consumer collections while maintaining accurate records and strong follow-through. The person in this role will help reduce delinquency by contacting customers, monitoring account activity, and coordinating documentation tied to claims, repossessions, and payment processing.

Responsibilities:
• Contact customers regarding early-stage past-due accounts and work to secure timely payment arrangements.
• Prepare and maintain reports related to delinquent risk-based loans, charge-offs, and recovered assets.
• Coordinate repossession activity by assigning accounts, tracking status updates, and maintaining supporting records.
• Complete day-to-day administrative work, including invoice handling, document filing, payment processing, and preparing records for storage.
• Submit and follow up on insurance claims to help ensure proper documentation and resolution.
• Review account details and collection activity to support accurate status reporting and next-step actions.
• Work with external agencies and internal partners to keep collection efforts organized and progressing efficiently.• At least 3 years of experience in consumer collections or a closely related credit and collections environment.
• Working knowledge of collection procedures, billing recovery practices, and account follow-up methods.
• Experience handling documentation connected to bankruptcies, creditor activity, or other account recovery matters.
• Ability to manage administrative tasks with accuracy, including invoices, files, and payment records.
• Proficiency in Microsoft Excel for tracking, reporting, and organizing collection data.
• Strong communication skills with the ability to speak professionally and effectively with customers.
• High attention to detail and the ability to manage multiple priorities in a structured work environment.