Accounts Receivable Support Specialist

Role Description

We are looking for an Accounts Receivable Support Specialist to join our team! This position is responsible for researching unapplied funds that may be a result of overpayment, mis-applied payment, or account reconciliation. This person will be the primary contact for communicating budget bill changes, handling each call professionally, efficiently, and with exceptional customer service. This candidate is also responsible for all customer correspondence and documentation requests that are related to the unapplied or budget bill process.

Responsibilities

• Within a team environment, handles all unapplied research for customers with identified unapplied instances.
• Researches and resolves cash application issues.
• Handles customer correspondence related to the unapplied, which may require direct communication with customers to resolve.
• Research overpayments.
• Responds to customer inquiries regarding any payment application issue.
• Handles outbound calls to customers regarding their budget bill plan.
• Handles customer correspondence related to the budget bill communication.
• Research customer setup using the budget bill calculator and other related tools.
• Responds to customer inquiries regarding budget bill.
• Troubleshoots and produces quick resolution.

Qualifications

• Associate degree in accounting or related field preferred.
• 1+ years of related Accounts Receivable experience.
• Able to interact professionally with internal and external Ferrellgas customers.
• Proficiency in Microsoft Office applications (Word, Excel).
• Excellent communication (written and verbal) and interpretation skills.
• Detail oriented and highly organized.
• Salesforce/PeopleSoft experience preferred.
• Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
• Applicants must not now, or any time in the future, require sponsorship for an employment visa.

Benefits

• Comprehensive Health Coverage: Medical, dental, vision, accident, and critical illness insurance.
• Income Protection: Company-provided short-term and long-term disability, life insurance, and AD&D.
• Financial Wellness: 401(k) with company match, Employee Stock Ownership Plan (ESOP), Flexible Spending Account (FSA), and Health Savings Account (HSA).
• Time Off & Family Support: Paid Time Off (PTO), parental leave, and tuition reimbursement.
• Wellness & Assistance Programs: Wellness program, Employee Assistance Program (EAP), and Medicare support.
• Employee Perks: Referral program, employee discount programs, and propane savings.

Company Description

At Ferrellgas, we’re honored to be part of tight-knit communities across America and thousands of customers’ lives. From our nationwide charitable partnerships with Operation Warm and Operation BBQ Relief to fundraisers for local schools, fire departments, veteran organizations and more, we are always looking for ways to give back to the communities we live in and serve.