Ecom Account Manager

Overview

JD (SF) // Ecom Account Manager for a US-based ecom agency

About Us: We are a US-based e-commerce email marketing agency and deliver personalized, transparent, and authentic email marketing strategies that connect deeply with audiences. We ensure smooth and effective partnerships with our clients by prioritizing collaboration and communication.

About The Role: As an Account Manager, you will oversee 8 client accounts, ensuring seamless execution of personalized email marketing strategies. This role involves managing campaigns and flows in Klaviyo, writing compelling email copy, and collaborating with designers to create visually appealing emails. You will plan and maintain monthly content calendars, track performance metrics, and deliver detailed client reports.

Responsibilities

• Oversee and manage up to 8 client accounts, ensuring consistent updates and improvements.
• Write compelling email copy using proven frameworks and AI tools.
• Develop 37+ flow emails for new clients and 24 campaign emails weekly, focusing on strong headlines, CTAs, and structure.
• Collaborate with designers to create visually appealing emails in Figma (no design work required).
• Schedule and manage email campaigns in Klaviyo, including subject lines, preview text, and split tests.
• Implement approved emails into flows and optimize results through split testing.
• Develop and maintain a content calendar featuring holidays, product launches, and promotions.
• Ensure all emails are approved, designed, and scheduled ahead of deadlines.
• Monitor split test results and document key findings.
• Provide weekly progress and insights reports to clients.
• Deliver end-of-month performance reports summarizing achievements.
• Serve as the main point of contact for client feedback and revisions.
• Coordinate with designers and leadership to ensure timely approvals and execution.

Qualifications

• Able to execute flawless copy, design, and campaign scheduling.
• Develop new email angles to enhance client results and address challenges while maintaining high performance.
• Strong communication to clearly present ideas, updates, and findings to clients and teams.
• Strive for continuous improvement and client satisfaction and take ownership of mistakes and proactively seek solutions.
• Fluent in English (C1) to effectively communicate with clients and team members.
• Proven experience in email or digital marketing, preferably in a client-facing role and agency experience.
• Familiarity with Klaviyo or similar email marketing platforms is a plus.
• Strong writing and organizational skills.

Our Offer

• Full-time, fully remote
• Pay Range: $2750- 3200 USD
• Working Hours: 9-5pm EST hours
• Freelance (independent contractor) role; you'll be responsible for your own taxes

Recruitment Process

1. Interview with Zabota team
2. Initial interview with the client company
3. Second interview (or test task) with the client company
4. Decision and official offer.

Note: Only CVs in English will be accepted. Shortlisted candidates will be contacted.