Inside Sales Manager

Inside Sales ManagerThe Inside Sales Manager strengthens customer relationships and supports revenue growth through proactive outreach, opportunity management, quote follow-up, and account support. This role partners across Sales, Customer Operations, Marketing, Planning, and Leadership to deliver responsive, consistent customer experience.Essential Functions The Inside Sales Manager will focus on sales execution, customer engagement, and revenue support. Responsibilities include, but are not limited to:Conduct proactive outreach to grow, retain, and reactivate accounts.Identify and qualify opportunities using sales history, buying patterns, open quotes, and customer account activity.Partner with outside sales on target accounts, product recommendations, pricing, and market initiatives.Manage opportunities from initial contact through closure, documenting status, next steps, timing, pricing, and product needs.Advance quotes by resolving barriers and coordinating internally to improve conversion.Maintain pipeline data for forecasting, account planning, and leadership reporting.Provide responsive product and account support that builds customer trust.Resolve pricing, sample, order, service, and account questions promptly.Analyze sales activity, conversion, trends, and account performance to identify risks, opportunities, and actions.Coordinate across functions to meet commitments and remove customer-service barriers.Core Competencies:Customer relationship management and responsive serviceSales growth, business acumen, and opportunity managementClear communication, collaboration, and follow-throughAnalytical problem solving and sound decision-makingProficiency with Microsoft Office, CRM, ERP, and reporting toolsOrganized, proactive, and results-oriented work styleSupervisory Responsibility: This position does not have direct supervisory responsibility but may coordinate sales activity, customer follow-up, and account support efforts with internal teams and outside sales representatives.Work Environment and Physical Demands: This is a full-time, office-based position in a collaborative team environment with frequent interaction across Sales, Customer Operations, Marketing, Planning, Production, Quality, and Logistics. The role requires regular effective communication, the occasional ability to carry up to 10 pounds, and the ability to traverse between floors.Position Type, Expected Hours of Work, Travel: This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. (Subject to change based on business demands.) Occasional travel may be required for customer visits, sales meetings, trade shows, training, or business reviews.Required Education and Experience:Associate or bachelor's degree in business, sales, marketing, or a related discipline preferred5+ years of inside sales, customer operations, sales support, or account management experienceDemonstrated success building customer relationships, advancing opportunities, and supporting revenue growthManufacturing, distribution, or B2B sales experience preferredAdditional Eligibility Qualifications:Experience with ERP and CRM systems; Microsoft Dynamics 365, Salesforce, or similar tools preferredWorking knowledge of pricing, order management, customer service, and sales supportProficiency with Excel, Outlook, Word, PowerPoint, and Power BIStrong communication, organization, follow-up, and presentation skillsOther Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.