Technical Account Manager

Built on Service. Powered by People.

Impact exists because a small group of industry leaders believed companies in our space were doing it wrong. Many prioritized margins while the people doing the work and the clients relying on it became an afterthought. Impact was built differently: invest in great people, trust them to do great work, and deliver the kind of service clients remember. That approach helped us grow from a small office technology company into a national managed services provider, while remaining privately owned and people-first.

What makes Impact special is that growth has never come at the expense of the values that got us here. We continue to reinvest in our people, our capabilities, and the opportunities ahead so employees can grow alongside the business. We've built something special, but we're far from finished. The people who join Impact now will help define what comes next.

Job Overview

The Technical Account Manager (TAM) serves as a trusted technical advisor and governance partner for assigned managed services clients. This role provides proactive technical oversight by assessing client environments against standards, identifying risk and lifecycle exposure, and translating findings into clear, actionable recommendations. The TAM partners closely with internal delivery teams and customer stakeholders to ensure environments are stable, supportable, and aligned with best practices. This position is focused on strategic technical visibility and planning rather than day-to-day ticket execution.

Responsibilities

• Serve as the primary technical point of contact and advisor for assigned client environments
• Conduct structured technical reviews to assess standards alignment, configuration health, and technical risk
• Maintain visibility into infrastructure, cloud, security posture, asset lifecycle, and license exposure
• Identify and document risks, gaps, and improvement opportunities with clear business impact
• Translate technical findings into actionable recommendations that support client planning and decision making
• Partner with internal service, engineering, and project teams to route and validate remediation efforts
• Contribute to and maintain accurate technical documentation and environment visibility
• Support lifecycle planning discussions by identifying end-of-life, end-of-support, and supportability risks
• Participate in client meetings to review environment health, risks, and recommended actions

Qualifications & Experience

• 5+ years of experience in IT service delivery with managed services experience strongly preferred
• Proven ability to perform environment assessments and technical reviews (including audit-style evaluations) and identify broader technical patterns, risks, and gaps
• Experience progressing beyond support roles into systems engineering, implementation, or project work
• Strong client-facing communication skills with the ability to translate technical concepts into business terms
• Hands-on experience with Microsoft 365 and Azure environments
• Working knowledge of networking fundamentals (firewalls, VPNs, routing, and switching), endpoint management, backup, and disaster recovery
• Familiarity with cybersecurity concepts including identity, access management, and endpoint protection
• Experience using MSP tools such as RMM, PSA, and documentation platforms
• Bachelor's degree in Information Technology, Computer Science, or equivalent practical experience

What Drives Impact

Behaviors define what our core values look like in action. Leaders are expected to model them; teams are expected to live them:

• Innovation: We embrace change because innovation lives outside the comfort zone.
• Passion: We are driven by purpose, fueled by passion, and obsessed with making an impact.
• Honesty: We are fiercely transparent and consistently honest.
• Fun: We fuel work with fun, knowing life's too short for boring.
• Low Ego: We champion ideas over titles, because brilliance knows no rank.
• One Team: We win as a team, we lose as a team, we are one team.

Compensation

Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skillset, experience and training, licensures and/or certifications, and other organizational needs.

Impact may offer applicable incentive compensation plans depending on role and/or department.

Full compensation details can and will be discussed with an Impact Talent Acquisition team member at the start of the interview process.

Benefits We Take Pride In

• 5-year Tiffany & Co. Gift Card or Custom Menswear, 10-year Custom Rolex, 20-year $20,000 Check incentive rewards
• Valuable time off with up to 20 days of PTO, 7 Paid Sick Days, 12+ paid holidays, and Paid Parental Leave
• Development and growth opportunities with on-going training & continued education reimbursement
• 401(K) & retirement plans with complimentary financial advisory services
• Comprehensive health, disability, life, dental, and vision plans

Work Authorization & Immigration Sponsorship

Candidates must be authorized to work in the United States at the time of application. Immigration sponsorship may be considered in select cases based on business need, cost, workforce planning, and applicable government requirements. Impact does not guarantee sponsorship for any visa category and may decline certain petitions based on associated costs or regulatory requirements.

Certain positions within Impact may involve access to information, technology, software, or technical data that is subject to U.S. export control laws and regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). Where required by applicable law based on the nature of the role, individuals in such positions must qualify as a "U.S. Person," as defined by law, or otherwise be eligible to obtain any required government authorizations.