Collections Representative

Position Overview We are seeking a driven and resilient Collections Representative to join a fast‑paced, high‑performance team. This role requires an experienced outbound collections professional who is comfortable handling high call volume, managing multiple accounts, and negotiating payment resolutions. Schedule & Work Environment Schedule: Monday–Friday, flexible between 9:00 AM and 6:00 PM. Training: 8:00 AM – 4:30 PM. Location: Troy, MI (Hybrid – initial on‑site training, then partial remote). Initial 1–2 months fully on‑site for training and onboarding. Transition to a hybrid schedule (2–3 days on‑site, remainder remote). Must meet performance, quality, and attendance standards to maintain hybrid eligibility. Flexible schedule rotation between 9:00 AM – 4:30 PM and 9:00 AM – 6:00 PM. Overtime available but not required. Key Responsibilities Make 80+ outbound collection calls daily to recover outstanding balances. Handle inbound calls generated from email outreach campaigns (20–30 per day). Manage a portfolio of 200–600 accounts per week. Negotiate and secure payments during calls whenever possible. Send follow‑up emails regarding outstanding balances. Accurately document all activity in CRM systems and spreadsheets. Perform account research and resolution activities. Provide daily reporting on call and collection activity. Meet individual performance and collection targets. Complete additional duties as assigned. Required Qualifications 2–3 years of first‑party outbound collections experience (required). Strong knowledge of collections regulations (FDCPA). Proven ability to handle high call volume and objection‑heavy conversations. Excellent communication, negotiation, and listening skills. Self‑motivated with the ability to work independently in a remote setting. Strong investigative and problem‑solving abilities. Comfortable using CRM systems and spreadsheet tools. Resilient, thick‑skinned, and not discouraged by rejection. Ability to multitask and stay organized in a fast‑paced environment. Must be able to connect directly to a wired internet connection when working remotely. Preferred Qualifications Business‑to‑business collections experience. Experience in merchant services or financial services collections. Prior sales or negotiation experience. Familiarity with Google Workspace tools. What We Offer Contract‑to‑hire opportunity with long‑term career potential. Clear advancement paths (Senior Representative, Supervisor, Training, Management, or other departments). Flexible work schedule with hybrid capability. Comprehensive benefits package upon conversion. Generous PTO and holiday schedule. Modern office environment with on‑site amenities. Compensation & Bonus (Post‑Conversion) Tiered bonus structure based on collection performance. Eligibility begins after achieving minimum collection thresholds. Top performers earn $2,000–$3,000+ monthly in bonuses. High achievers may earn significantly more. Additional incentives: quality‑based bonuses, team performance bonuses. Ideal Candidate Profile Competitive, goal‑oriented, and results‑driven. Confident communicator with strong persuasion skills. Able to balance empathy with firm collection practices. Highly focused and disciplined, especially in remote settings. Seeking long‑term career growth in collections or related functions. Job Type & Location This is a Contract to Hire position based out of Troy, MI. Pay and Benefits The pay range for this position is $19.00 – $19.00 per hour. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. Medical, dental & vision. Critical illness, accident, and hospital. 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available. Life Insurance (Voluntary Life & AD&D for the employee and dependents). Short and long‑term disability. Health Spending Account (HSA). Transportation benefits. Employee Assistance Program. Time off / Leave (PTO, vacation or sick leave). Application Deadline This position is anticipated to close on July 5, 2026. Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. AI Usage We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr TEKsystems