Customer Service Representative II

Customer Service Representative II Quantimetrix, located in Redondo Beach, California, is a company that designs, develops, and manufactures clinical laboratory quality controls. For nearly 50 years, we have delivered industry-leading products and services to the medical community. Position Overview We are seeking an experienced Customer Service Representative II to support domestic order processing and deliver high-quality customer service. This role requires strong attention to detail, the ability to manage moderately complex inquiries, and a commitment to accuracy and efficiency. The ideal candidate will also mentor junior team members and contribute to continuous process improvement. What you'll do Process domestic customer orders with a high level of accuracy Provide customer support via email and phone Cross-verify orders to ensure quality control and accuracy Handle routine to moderately complex customer inquiries Process order modifications, returns, and credits Ensure accurate entry and maintenance of orders in ERP systems (IQMS preferred) Coordinate with internal teams to support timely order fulfillment Mentor Customer Service Representative I team members on processes and systems What we are looking for 2-4 years of customer service experience, preferably in order processing or manufacturing environment Strong attention to detail and accuracy Experience with ERP systems (IQMS preferred) Ability to manage multiple tasks and meet deadlines Strong communication and problem-solving skills Experience mentoring or training team members is a plus Compensation The hourly range for this position is $20.69-23.69 an hour and will be determined based on experience, skills, education, certifications, and location. Benefits Medical, dental and vision benefits Life insurance 401K match FSA PTO Educational assistance program Employee Discounts provided through PEO Employee Assistance Program Apply now and help us bring our products to patients worldwide! Send your resume to View email address on click.appcast.io #J-18808-Ljbffr Quantimetrix