Senior Field Service Technician Forklifts & Material Handling Equipment

Senior Field Service Technician Forklifts & Material Handling Equipment

Senior Field Service Technician Forklifts & Material Handling Equipment (Heavy Equipment | Industrial Service | Field-Based Role)

Charlotte, NC + Surrounding Territory Company Vehicle Provided | Paid Travel Time | Career-Track Opportunity

You're not just fixing forklifts. You're keeping operations moving and helping shape the next generation of technicians. If you're an experienced field service technician who thrives on solving real problems, owning your territory, and mentoring others this role was built for you. At WMH Solutions, senior technicians don't get stuck turning wrenches forever. They gain visibility, influence, and long-term career paths across service, parts, warranty, OEM programs, and leadership.

About WMH

WMH Solutions is a 38+ year leader in material handling, supporting warehouses, manufacturing, and distribution operations across the Southeast. With 11 locations and 250+ professionals, we deliver forklift service, fleet maintenance, automation, and aftermarket solutions that keep industry moving. We're an exclusive Linde Material Handling partner and a full-scale solutions provider not just a dealership. Here, your work matters. Your growth matters. And performance is recognized.

The Role

As a Senior Field Service Technician, you'll operate independently in a company-provided service van, delivering advanced diagnostics, repairs, and preventative maintenance on forklifts and material handling equipment across customer sites. You'll also serve as a technical leader mentoring junior technicians, setting quality standards, and helping drive operational excellence in the field. This is not an entry-level role. This is a career-track opportunity for technicians who want responsibility, autonomy, and growth.

What You'll Do

Field Service & Territory Ownership

• Diagnose, repair, and maintain forklifts and material handling equipment at customer locations
• Perform preventative maintenance to maximize uptime and minimize breakdowns
• Operate independently in a fully equipped company service van
• Support warehouse, distribution, and manufacturing environments

Advanced Diagnostics & Equipment Expertise

• Troubleshoot complex mechanical, hydraulic, electrical, and diesel systems
• Execute first-time-right repairs
• Perform inspections, safety checks, and scheduled service programs
• Maintain fleet equipment to OEM and compliance standards

Leadership & Mentorship

• Train and support junior technicians
• Share technical knowledge and best practices
• Lead by example in safety, professionalism, and workmanship

Customer Communication & Documentation

• Communicate findings and service recommendations clearly
• Complete accurate service reports, work orders, and repair documentation
• Follow OSHA regulations and safety standards

Who Thrives in This Role

Required Experience

• 5+ years as a field service technician, heavy equipment mechanic, forklift technician, or industrial equipment technician
• Strong mechanical, hydraulic, and electrical troubleshooting skills
• Experience working independently in the field
• Valid driver's license

Preferred (Not Required)

• ASE certifications
• Forklift or OEM certifications
• Dealer or industrial service experience
• Familiarity with diagnostic software and digital service platforms

You'll also bring: Strong problem-solving ability, Customer-facing communication skills, Leadership mindset, Pride in your work

Physical & Work Environment

• Field-based role across varied job sites
• Ability to lift 50+ lbs
• Standing, bending, kneeling, and working in diverse weather conditions
• Exposure to noise, dust, and industrial environments

What WMH Offers

• Competitive pay + performance incentives
• 100% paid travel time (no flat rate)
• Company van, fuel card, tablet, PPE & safety shoe allowance
• Quarterly tool allowance
• Uniforms provided and laundered weekly
• Medical, dental, vision, life insurance (HSA & PPO options)
• 401(k) with up to 9% match + profit sharing
• OEM certifications & technical training
• Leadership development & mentorship
• PTO + paid holidays
• Long-term career stability in a growing industry

Career Path Opportunities

Many WMH leaders started in technician roles. Future paths include:

• Lead Technician
• Service Management
• Parts or Warranty Leadership
• OEM Program Support
• Operations & Regional Leadership

This isn't a parking spot. It's a launchpad. If you're ready for more ownership, better support, and a company that invests in your future we'd like to talk. Apply today at wmhsolutions.pinpointhq.com